What are the responsibilities and job description for the Entry Level Bilingual Customer Service Representative position at Arena Management, Inc.?
We provide some of the most cutting-edge customer service and sales services to all of our name-brand, household clients. We are always looking for a way to maximize our ROI and provide high-quality service. Due to a new partnership with Verizon and their Fios technology, we have seen rapid growth and are in immediate need of a lively and team-oriented Entry Level Bilingual Customer Service Representative to join our Customer Service and Sales Department. This is a front-facing position and is an integral part to the growth and expansion of our partnership with Verizon Fios.
Summary of the Entry Level Bilingual Customer Service Representative Position: The Entry Level Bilingual Customer Service Representative is the direct point of contact, or “front line,” to our consumer base. From providing accurate and timely answers to going step by step through the sales process, the Entry Level Bilingual Customer Service Representative needs to be energetic and organized to deliver an unforgettable experience that keeps our customers coming back!
Core Daily Functions of Our Entry Level Bilingual Customer Service Representative:
- Work directly with our customer base and help enroll them through the sales process
- Demonstrate expertise in our clients’ products and services
- Answer any customer questions and concerns regarding the information on pricing, policies, contracts, sales, and delivery process
- Interact in a professional and empathetic manner while working externally with customers and internally with management or client executives
- Follow all compliance, guidelines, and procedures laid out by our Quality Control team throughout the sales process and interaction
- Keep up-to-date files with the compliance department of all information on new and existing customer accounts throughout their sales process to delivery
Entry Level Bilingual Customer Service Representative Qualifications & Requirements:
- High School Diploma or equivalent is required
- Bilingual or Multilingual is required
- 1-2 years of Customer Service and/or sales experience is preferred and recommended
- Experience in a customer-facing environment where you are comfortable working with other people
- Excellent verbal and written communication skills
- Thrives working in a fast-paced environment with a diverse team
- Ability to multi-task and take initiative in daily and weekly tasks
*If someone is selected to become our Entry Level Customer Service Representative, we would encourage them to start within two weeks of hiring. This position is on-site, full-time, and we would require someone to commute daily to our local New Hyde Park location.
Job Type: Full-time
Pay: $750.00 - $1,250.00 per week
Shift:
- Day shift
Work Location: In person
Salary : $750 - $1,250