Entry Level Bilingual Customer Service Representative

We provide some of the most cutting-edge customer service and sales services to all of our name-brand, household clients. We are always looking for a way to maximize our ROI and provide high-quality service. Due to a new partnership with Verizon and their Fios technology, we have seen rapid growth and are in immediate need of a lively and team-oriented Entry Level Bilingual Customer Service Representative to join our Customer Service and Sales Department. This is a front-facing position and is an integral part to the growth and expansion of our partnership with Verizon Fios.

Summary of the Entry Level Bilingual Customer Service Representative Position: The Entry Level Bilingual Customer Service Representative is the direct point of contact, or “front line,” to our consumer base. From providing accurate and timely answers to going step by step through the sales process, the Entry Level Bilingual Customer Service Representative needs to be energetic and organized to deliver an unforgettable experience that keeps our customers coming back!

Core Daily Functions of Our Entry Level Bilingual Customer Service Representative:

• Work directly with our customer base and help enroll them through the sales process
• Demonstrate expertise in our clients’ products and services
• Answer any customer questions and concerns regarding the information on pricing, policies, contracts, sales, and delivery process
• Interact in a professional and empathetic manner while working externally with customers and internally with management or client executives
• Follow all compliance, guidelines, and procedures laid out by our Quality Control team throughout the sales process and interaction
• Keep up-to-date files with the compliance department of all information on new and existing customer accounts throughout their sales process to delivery

Entry Level Bilingual Customer Service Representative Qualifications & Requirements:

• High School Diploma or equivalent is required
• Bilingual or Multilingual is required
• 1-2 years of Customer Service and/or sales experience is preferred and recommended
• Experience in a customer-facing environment where you are comfortable working with other people
• Excellent verbal and written communication skills
• Thrives working in a fast-paced environment with a diverse team
• Ability to multi-task and take initiative in daily and weekly tasks

*If someone is selected to become our Entry Level Bilingual Customer Service Representative, we would encourage them to start within two weeks of hiring. This position is on-site, full-time, and we would require someone to commute daily to our local NY office location.

Resumen de la vacante de Representante de Servicio al Cliente (Nivel Inicial): El Representante de Servicio al Cliente es el punto de contacto directo o la “primera línea” de nuestra base de clientes, y es una parte integral del crecimiento y expansión de nuestra asociación con Verizon Fios. Desde proveer respuestas precisas y a tiempo, hasta explicar el proceso de ventas paso a paso, el Representante de Servicio al Cliente necesita ser energético y organizado para crear una experiencia inolvidable, ¡que mantiene a nuestros clientes regresando!

Las responsabilidades del Representante de Servicio al Cliente Bilingüe son:

• Trabajar directamente con nuestra base de clientes, ayudando durante el proceso de ventas
• Demostrar conocimiento en los productos y servicios de nuestros clientes
• Responder todas las preguntas de nuestros clientes sobre precios, políticas, contratos, ventas, y proceso de entrega.
• Interactuar de una manera profesional y empática, de manera externa con clientes e interna con gerencia o ejecutivos de clientes.
• Seguir todas las regulaciones, asegurando el cumplimiento normativo de procedimientos establecidos por el Departamento de Control de Calidad durante el proceso de ventas e interacciones.
• Mantener los documentos del procedimiento de ventas actualizados de acuerdo al cumplimiento normativo, desde el contacto inicial hasta la entrega final.

Los requisitos del Representante de Servicio al Cliente Bilingüe son:

• Diploma de bachillerato o preparatoria.
• 1 - 2 años de experiencia previa en ventas, servicio al cliente, o posiciones similares es preferido y recomendado.
• Experiencia en posiciones de contacto directo con clientes, estando cómodo tratando con clientes y personas.
• Habilidades de comunicación, con la habilidad de interactuar y persuadir clientes y completar ventas.
• Desarrollarse bien en un ambiente rápido de trabajo con un equipo diverso.

Job Type: Full-time

Pay: $750.00 - $1,250.00 per week

Shift:

• Day shift

Work Location: In person

Salary : $750 - $1,250