What are the responsibilities and job description for the EIS Developer/Lead - Los Angeles Air Force Base (LAAFB) position at ARES Enterprise?
Job Description
Job Description
Description :
The EIS Developer / Lead will provide Operations & Maintenance (O&M) support for the Space Force Electronic Information Systems (EIS) at Los Angeles Air Force Base (LAAFB). This position involves managing and maintaining the OpenText Content Server Suite to support document management, electronic records management, and secure external collaboration with industry partners. The role requires extensive knowledge of Microsoft SharePoint Online (SPO) and OpenText Content Server to ensure system availability, functionality, and compliance with Air Force (AF) and Department of Defense (DoD) standards. The developer will be responsible for automating business processes, integrating workflows, and supporting the SSC information architecture.
System Operations & Maintenance (O&M) responsibilities include operating, maintaining, and upgrading EIS systems to ensure a 99.9% availability rate for all interrelated components under contractor control. The developer will ensure compatibility with AF and DoD IT standards, submit and resolve EIS tickets in accordance with Service-Level Agreements (SLAs), and track and report EIS system metrics following required reporting guidelines.
SharePoint Online and OpenText Content Server administration responsibilities include maintaining the information architecture and permission model of the SSC SharePoint Online presence. The developer will use SPO as a portal to facilitate access, collaboration, and workflow automation. The position will also involve managing the mySSC portal and maintaining web applications that support SSC PEOs and Staff Organizations.
Process automation and business process management responsibilities include developing and enhancing automated business processes within Content Server and SharePoint. The developer must ensure that 90% of process engineering tasks are completed on schedule, with no more than one reschedule per task. Integration testing will be conducted to verify data integrity and interoperability across related systems.
End-user training and support responsibilities include providing EIS end-user training and Knowledge Manager training. The developer will conduct Livelink user training for all new employees and offer refresher training as needed. The most effective training format, whether classroom, online, video, or one-on-one, will be determined based on user needs. VIP-level one-on-one training sessions will be provided upon request. Training materials will be developed, maintained, and updated based on user feedback, evolving technology, and industry trends.
Documentation and compliance responsibilities include maintaining version control, user guides, training materials, software documentation, audit logs, and change logs. The developer will ensure all documentation follows Capability Maturity Model Integration (CMMI) standards and coordinate with customers annually to validate the list of approved EIS applications.
Integration and migration support responsibilities include assisting in the migration of existing SSC EIS systems to modern cloud-based solutions. The developer will evaluate potential system migrations from OpenText Content Server to alternative content management platforms and support the Integrated Master Schedule (IMS) system, which includes Microsoft SharePoint and Project Server 2016.
Requirements :
The EIS Developer / Lead position requires expertise in managing enterprise content systems within a Department of Defense (DoD) environment, specifically supporting Microsoft SharePoint Online (SPO) and OpenText Content Server. The candidate must meet the DoD 8140 Cyber Workforce Work Role as a Knowledge Manager and Systems Administrator, ensuring compliance with DoD security and operational standards. A Top Secret or Secret security clearance is required, with TS / SCI preferred. Additionally, the candidate must obtain or meet the DoD Cyber Workforce Framework Qualification Matrix for Knowledge Manager at the Intermediate or Advanced level.
A minimum of 10 years of relevant experience in Enterprise Content Management (ECM), SharePoint administration, and knowledge management is required. The candidate must demonstrate experience in managing content and electronic records using OpenText Content Server and SharePoint Online, developing and automating workflows and business processes, and supporting end-users with training and technical assistance on these platforms. Expertise in managing system permissions, user roles, and access control models to align with DoD security policies is essential. The candidate must also ensure compliance with DoD cybersecurity and records management requirements.
Responsibilities include maintaining a 99.9% system availability for EIS platforms, tracking and resolving system tickets within Service-Level Agreements (SLAs), and ensuring compliance with DoD, Air Force, and Risk Management Framework (RMF) cybersecurity policies. The candidate will develop and implement automated workflows within SharePoint Online and OpenText, conduct integration testing, and maintain documentation of system enhancements and process automation. End-user training and support duties include developing training materials, user guides, and best practices while providing on-demand technical support and one-on-one VIP training for SharePoint Online and OpenText Content Server users.
The role also requires implementing DoD cybersecurity controls to secure classified and unclassified data, conducting periodic security assessments and vulnerability scans, and ensuring compliance with DoD 8140 Knowledge Manager and DoD 8570 cybersecurity workforce requirements. The candidate will collaborate with DoD agencies, SSC stakeholders, and IT teams to enhance enterprise collaboration tools, assist in potential migration planning from OpenText Content Server to alternative platforms, and support SharePoint Online enhancements for Department of the Air Force 365 (DAF365).
Preferred qualifications include certifications such as DoD 8570 IAT II or IAM II (e.g., Security , CAP, CISSP, or equivalent). Additional technical skills in Power Automate, Power Apps, SQL Server, and Power BI, along with familiarity with Agile development methodologies and CMMI standards, are highly desirable. Experience with Microsoft 365 cloud environments and data migration strategies is also preferred.
This position is based on-site at Los Angeles Air Force Base (LAAFB) in El Segundo, CA, with core business hours of 0700–1600 PST and on-call support as needed. Candidates must complete annual Cyber Awareness Training and other government-mandated training.
