What are the responsibilities and job description for the Dental Laboratory Training Specialist position at Argen Corporation?
The Dental Laboratory Training Specialist will join our Digital Manufacturing Department and will serve as the voice of the customer, ensuring the highest quality standards for our dental products. This role requires a deep understanding of fixed, removable, and implant dentistry, including porcelain application, and involves working closely with various teams to address quality concerns and improve processes.
Schedule: M-F, 8:30 AM - 5:00 PM
Location: 8515 Miralani Dr, San Diego, CA 92126
The day-to-day:
- Serves as the voice of the customer and sets the quality standard for the Argen Digital Manufacturing Center.
- Provides strong guidance and expertise on fixed, removable and implant dentistry with knowledge of porcelain application.
- Bench experience with high quality removables and finishing of SLM RPD’s.
- Serves as an escalation point for quality concerns and works with team leads to address customer feedback.
- Educates employees without dental background on critical quality components of dental restorations.
- Uses common computer-aided design (CAD) and computer-aided manufacturing (CAM) software.
- Collaborates with engineers to establish standard operating procedures and work instructions for the Argen Digital Manufacturing Center.
- Effectively trains and communicates with quality, manufacturing associates, and customer facing team members.
- Collaborates with Business Development team on new products coming to the manufacturing workflow.
What does it take to be successful:
- High school diploma or equivalent combination of education and experience required; accredited two-to-four-year college degree or certificate highly desirable.
- Completion of a dental-related training program and certificate highly desirable.
- Current CDT accreditation strongly preferred.
- 10 years of experience in analog dental technology.
- 5 years of experience in digital dentistry, including designing and additive/subtractive manufacturing.
- Expertise in multiple disciplines of dental technology preferred
- Ability to exercise manual dexterity, control precision, and arm-hand steadiness.
- High attention to detail.
- Proficient in writing clear and comprehensive documentation for quality control processes.
- Ability to quickly troubleshoot and identify issues in the manufacturing workflow.
- Excellent written and verbal communication skills.
- Experience mentoring junior technicians, guiding their professional growth.
- Driven to seek continual professional improvement.
- Understanding of LEAN workflows and concepts preferred.
- Knowledge of healthcare regulations and preventative measures (HIPAA confidentiality, infection spread, etc.)
- Ability to learn technical concepts by reading work instructions and standard operating procedures and completing on-the-job training.
- Knowledge of cGMP regulations ISO 13485, 21CFR Part 820, CMDR SOR/98-282, 93/42/EEC, RDC 16 2013, MHLW MO 169 and TG(MD)R Sch3 preferred.
Our Awesome Benefits!
- Medical, dental and vision Plans
- 401k with Employer Match
- PTO
- Employee Events
- Wellness Programs
- Discounts for home, travel, entertainment and relaxation!
About Us
At Argen, we’re in the business of creating healthy, confident smiles one case at a time. We are 500 team members strong. Founded more than 50 years ago as a precious metals company in South Africa, Argen has grown to become the largest dental zirconia manufacturer in North America, largest dental alloy provider worldwide, and leader in digital dentistry solutions with diverse product offerings. Our 140,000 square foot manufacturing center houses more than 150 3D printing and milling machines and operates six days a week. Argen embodies a culture of innovation, continuous improvement, and LEAN practices in support of our mission to help our dental laboratory customers succeed.
