IRA/Custody Operations Manager

GENERAL FUNCTION: Responsible for overseeing the daily functions of the IRA and Custody business. This includes delivering superior customer service to all clients, broker/dealers, and third parties nationwide and ensuring accurate and timely processing in accordance with service standards.

MAJOR DUTIES AND RESPONSIBILITIES:

·        Develop strong relationships with all stakeholders (clients, brokers, advisors, administrators and executives)

·        Provide leadership and support culture of collaboration, productivity, accountability and service excellence

·        Responsible for hiring, developing and retaining talent though coaching, training and mentoring

·        Stay abreast of regulatory changes related to IRA’s and ensure that all forms and disclosures are properly maintained

·        Oversee all aspects of processing including, but not limited to, account opening/closing, account reviews, fees, trades, distributions, sweep, contributions, transfers, income, withholding, corporate actions, vault, conversions/recharacterizations, excess contribution removals, tax reporting and escheatment of abandoned property

·        Ensure department procedures and process flows are created and maintained

·        Review and approve transactions, workflow tickets, and wires related to accounts on custody recordkeeping systems

·        Participate in complex problem solving and recommending/implementing solutions that improve efficiency and mitigate risk

·        Participate in new business review and integration

·        Coordinate internal audit requests, documentation and response

·        Ensure all cash and position exceptions are tracked and resolved in a timely manner

·        Oversee quality of daily processing through periodic reviews, queries, and self-audits to ensure transactions are accurate, authorized and timely

·        Oversee mailing of various notices related to statements, disclosures, RMD’s, etc.  

·        Oversee investor services team and reporting of call and email statistics

·        Handle administrative duties related to payroll, preparation/delivery of employee evaluations, reporting of volumes, earnings, fee receivables, project status, etc.

·        Perform other assignments as requested by Director

MAJOR SKILLS AND ABILITIES

·        BS/BBA or equivalent experience

·        Knowledge of IRAs, transfer agent and IRS regulations

·        Knowledge of securities processing and custody

·        Exceptional operations management skills

·        Excellent organizational and time management skills

·        Ability to work under pressure and adjust to volatile work schedule in high paced environment

·        Excellent verbal/written communication skills

·        Good problem-solving and recon skills

·        Must be detail oriented and possess a high level of accuracy

• ·        Proficiency with Microsoft suite of products (Vlookups and Pivot tables)