Patient Care - Support Urology Patients

Summary The Business Team Associate will:

• Assist with the day-to-day workflow of an order for VAD and Urology patients.

• Adhere to current Policy and Procedures, Accreditation Standards, and Compliance Guidelines.

• Adhere to all Federal, State, and Accreditation standards.

Essential functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Details

Provide exemplary customer service in both verbal and written communication

Build relationships with patients, facilities or clinics, doctors or coordinators, and insurance companies

Detail-oriented and able to manage multiple tasks and prioritize simultaneously

Provide support to the overall team and assisting where needed

Responsible for performing and completing required tasks in all WCR software systems such as SAP, WayStar, ADP, and Insurance Portals.

Responsible for maintaining and updating departmental and company spreadsheets in Excel.

Competencies

Given the level of the individual contributor position within the company, expectation is the individual contributor demonstrates a proficient level of the following proficiencies/competencies.

• Plan and organize work: Require the ability to use logical, systematic processes to achieve goals. Having the ability to visualize the steps needed to reach a goal and naturally organize the process, modifying as necessary.

• Interpersonal communication: Effectively communicate, develop, and foster strong working relationships. • Collaboration: Working together toward a common purpose to achieve team and business benefit. Enables individuals to work together to achieve a defined and common business purpose.

• Deliver consistent results: Follow through on tasks and goals that support team success and improvements.

• Job Knowledge/Technical Knowledge: Understands work responsibilities and adds to knowledge and skills.

Supervisory responsibilities 

N/A

Work environment

The primary work environment is in the office. Occasional, remote work is acceptable.

Physical demands

The physical demands are typical of an office environment.

Travel required

N/A 

Required education and experience

High School Diploma/GED required; associate degree preferred.

3-5 years’ experience within an office environment preferred.

Working knowledge of overall insurance industry as it relates to DME.

Good time-management skills.

Excellent communication skills with a strong attention to detail.

Ability to work in a self-motivating, face-paced, and results-oriented environment.

Demonstrated experience with Microsoft Office Software, typing, and 10-key.

Additional eligibility requirements

Criminal background check and pre-employment drug screening.

Work authorization/security clearance requirements

N/A

Affirmative Action/EEO statement

Wound Care Resources is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.