What are the responsibilities and job description for the AVP, Claims Support position at Argo AI?
At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams.
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.
A Brief Overview
We are looking for a highly capable AVP, Claims Support to join our team and work from our Omaha, NE, Richmond, VA, or San Antonio, TX office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This individual will have the exciting opportunity to lead the support function for workers’ compensation, casualty, management & professional liability, property, and programs claims departments nationwide.
How You Will Make an Impact :
- Strategically manage a team of Claims Support Supervisors and internal support positions who have accountability for customers throughout the U.S.
- Drive continuous improvement through initiatives involving the employees, processes and technology. Problems and issues faced in doing so require understanding of broader set of issues and intent of policy or approach.
- Support the AVP, National Claims Operations in the development of strategic and operational plans aimed at achieving efficiencies.
- Implement data driven improvements across the claims support teams and utilize reporting to gauge key success metrics.
- Successfully manage relationships with a variety of key stakeholders across the claims function.
- Support the claims selection process to retain claims support professionals that consistently demonstrate appropriate industry knowledge, maturity and a professional commitment to excellence and customer service.
- Conduct Development Reviews and engage direct reports in developmental and skill building opportunities.
- Train and mentor staff.
- Act as a role model demonstrating belief in, and commitment to, the aspiration values of Argo Group, continuing to build and lead a value-based organization committed to long-term success.
What We Need :
Physical Demands
Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment requiring the use of a PC and other related office equipment.
About Working in Claims at Argo Group
How We Work - Our Employee Values
Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.
We are committed to :
Get the job done in a non-bureaucratic, resourceful manner.
Act with integrity always.
Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.
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