Loss Control Representative I

Rockwood Casualty Insurance Company, a division of Argo Group, specializes in workers’ compensation insurance for mining, oil & gas, and niche specialty industries as well as Main Street businesses. Rockwood currently writes in 20 states. The primary functions of our Loss Control Representative I is to learn the skills, processes, and procedures necessary to conduct pre-underwriting surveys, completing risk assessments to identify and evaluate hazards and hazardous conditions, and to instruct policyholders' in matters concerning safety. Meeting with policyholders aids in the reduction of loss rates and loss severity. The objective of this position is to improve results relating to Rockwood’s insurance product through educating the policyholder in loss control techniques. Candidate will be a team player in the Loss Control Department with a focus upon the Rockwood Partnership Account service model. Candidate will master the model and seek perpetual improvement to same.

Scope of Work:

• This position is closely supervised and reports to the Loss Control Supervisor.
• This position works within narrowly defined limits and authority on assignments of low complexity.
• This position reflects basic functional knowledge and skills reflective of study and/or job development.
• This position is part of a formal training program that provides knowledge and exposure to fundamental theories, principles, and concepts.
• Provide assistance to policyholders.  It is the responsibility of a loss control representative to assist policyholders in the development and implementation of needed safety and health programs, providing training to management and employees of policyholders, and aid in the development of other control methods and work practices.
• Recognize and evaluate hazardous or potentially hazardous situations as well as poor work habits observed during loss control surveys.  These findings are then reported to the appropriate personnel at Rockwood and the policy holder.
• Measure the effectiveness of new and existing loss control methods and recommend modifications to those methods to achieve optimum control of losses.
• Analyze loss data to assess loss drivers and develop materials and training programs to address same.
• Assist the claims process through accident investigation and other methods in order to achieve positive outcomes.

Responsibilities: 

• Establish and maintain strong working relationships with agents and customers.
• Develop and maintain strong working relationships with other departments within the Company.
• Significant travel is required.
• Overnight travel is required.
• Responsible use of Company equipment and fiduciary means is required.
• Completion of timely reports and paperwork as required.

Qualifications:

• Minimum Bachelor’s Degree.
• 1-3 years' experience (including an internship or other relevant work history) preferred.
• Knowledgeable in basic safety with some insurance experience or knowledgeable in insurance with some basic safety experience.
• Proficient in Microsoft Excel and Word.
• Experience in Microsoft Access desired.
• Excellent written and verbal communication skills.
• Strong analytical and problem solving skills.
• Strong computer, public speaking, good driving, persuasive, knowledge of claims, auditing & underwriting procedures.

License/Certification:

• Varies by jurisdiction.
• PA insurance producer license is a plus.