SIU Analyst

At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams.

Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.

 

Brief Overview:

 

Argo Groups SIU team is currently looking for an SIU Analyst to serve in a support role to our investigative teams on basic and major investigations.

 

How You Will Make an Impact:

• Ensure data is updated in claims source systems to assist in SIU investigations.
• Conduct ISO runs as directed by the SIU team.
• Conduct audits as requested by the SVP, Claims Shared Services to ensure compliance with red flag identification.
• Analyze Social Media results to determine whether a claimant’s activity level or employment status is consistent with the claim.
• Initiates proactive data investigations.
• Effectively Communicates with SIU team on general observations and provides ongoing feedback on trends and developments.
• Assists with the development and growth of our case management platform and data modeling tools.
• Assists with fraud awareness training for the claims and underwriting staff.
• Have a next level approach to job searching for more effective and efficient tools and workflows.

What We Need:

• Bachelor’s degree from an accredited university required.  Two or more related designations or four additional years of related experience beyond the minimum experience required above may be substituted in lieu of a degree.
• A practical knowledge of SIU typically achieved through a minimum of two years' investigative experience in the private sector.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance. This role primarily faces problems and issues that generalized and typically not complex, but require an understanding of a broader set of issues.
• Must have excellent communication skills and the ability to build lasting relationships.
• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills a must. Ability to take proactive and pragmatic approach to negotiation.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
• Must demonstrate the ability to exercise sound judgment working under technical direction.
• Demonstrates inner strength.  Has the courage to do the right thing and demonstrates it on a daily basis.
• Proficient in MS Office Suite and other business-related software.
• Uses listening and questioning techniques to effectively gather information from insureds and claimants
• Polished and professional written and verbal communication skills. Presents information clearly, concisely, and accurately.
• Ability to effectively network, build and maintain relationships, and establish appropriate visibility with business partner
• The ability to read and write English fluently is required.
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
• Certified Insurance Fraud Investigator (CIFI) Must be licensed or have ability to quickly obtain a license within 1 Year

Physical Demands

Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment (on-site, remote or hybrid); requiring the use of a PC and other related office equipment.