What are the responsibilities and job description for the Project Manager II (Richardson, TX) position at ARGO?
ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.
JOB SUMMARY
The Project Manager II is responsible for the overall success of the project with accountability for project and customer relationship management, employee and team management, and execution of the Software Development Life Cycle. The Project Manager II is responsible for the delivery of ARGO’s business solutions to customers and providing strategic leadership to customers and to ARGO’s business initiatives. Responsibilities also include short-term and long-term planning, executing project plans, detecting, and assessing risk, ensuring high level of quality, controlling and monitoring project schedules, budget review, getting results from teams, and expert knowledge of software implementation.
TIME ALLOCATION:
- Execution and Monitoring: 40%
- Planning and Coordination: 30%
- Governance and Oversight: 20%
- Process Improvement: 10%
The Project Manager II will ensure successful implementation of software solutions, enhancing operational efficiency and delivering value to stakeholders and customer satisfaction. They will drive projects from initiation to completion, ensuring adherence to timelines, budget, quality standards and process improvement through lessons learned.
PRODUCT SUMMARY:
ARGO’s mission-driven software company that provides financial services and healthcare customers with the best business practices through technology and analytics. ARGO’s solutions require both deep business line subject matter expertise (SME) talent and concentrated technology SME talent to work across the organization on our financial products including Fraud, Teller Payment, Lending, Omni-channel delivery solutions and/or our healthcare
EXPECTED WORK AND PERFORMANCE (ESSENTIAL FUNCTIONS)
- Create engagement specific statements of work
- Prepare and execute project work plans. Revise plans as appropriate to meet changing needs and requirements.
- Set and manage customer expectations through defined objectives, effective communication, and delivery of results.
- Manage day-to-day operational aspects of a project and scope
- Review deliverables prepared by team before delivery to customer to ensure high-levels of quality and consistent messaging.
- Monitor project scope to ensure adherence with baselines and through change control management procedures.
- Produce and distribute weekly and monthly status reports, inclusive of timeline, budget, change, and key issues and risks, including applicable Key Performance Indicators, metrics and trending.
- Report, evaluate, mitigate and resolve risks and issues associated with the engagement in a timely fashion, escalating when necessary.
- Monitor Quality Assurance test planning, test execution, and associated problem resolution.
- A Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Information Systems, Business Administration or other relevant competency is required for the position.
- 5 years of experience delivering large-scale software and customer implementation projects as a Project Manager.
REQUIRED SKILLS/EXPERIENCE/KNOWLEDGE
- Proven experience as a Project Manager in software implementation projects.
- Demonstrated ability to manage multiple projects simultaneously.
- Strong analytical and problem-solving skills.
- Excellent project leadership and project management abilities.
- Exceptional verbal and written communication skills.
- Project management tools and methodologies (e.g., Agile, Waterfall).
- Software development lifecycle (SDLC) understanding.
- Budgeting and resource management skills.
- Proficiency in Scope and Change Management process.
- Risk management and mitigation strategies.
- Proficiency in project management tools (e.g., JIRA, Microsoft Project).
PREFERRED SKILLS/EXPERIENCE/KNOWLEDGE
- Banking and Finance or Healthcare background preferred
- Experience with the Microsoft Technology Stack
ALINGING TO ARGO VALUE CHAIN
This role is critical to Customer, Process and Revenue in ARGO’s Value Chain CRP3 (Customer, Revenue, People, Product, and Process) by delivering our solutions to customers and achieving high customer satisfaction.
ATTENDANCE/WORK LOCATION
The position is based in our Richardson, TX office. Daily physical presence in the office is required for interaction with co-workers, attending meetings, and for collaboration on projects. Should expect approximately 25 percent travel.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand; walk; sit stationary; constantly operate computer keyboarding and office equipment. talk or hear, to communicate with employees, and/ or customers (must be able to exchange accurate information in various situations). The employee is required to regularly communicate with other employees, confer or coordinate with other employees. The employee is required to evaluate, edit, revise, update, and provide solutions to critical data development and solutions.
ADDITIONAL REQUIREMENTS:
Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions.
Pre-employment background screening will be conducted.
Department: Implementation/Outsourcing
This is a management position
This is a full time position
