What are the responsibilities and job description for the Triage Specialist (FNOL - Non-Clinical) position at Argonaut Management Services, Inc?
Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry.
Our collaborative workplace is continuously evolving to ensure all employees feel:
- Comfortable bringing their whole selves to work.
- Confident that they will be treated respectfully.
- Recognized for their performance and provided with equal opportunities to succeed.
At Argo, skill meets opportunity. If you're wired to raise your hand and ask, "Where can I help?", you'll thrive with us.
We are looking for a highly capable Triage Specialist (FNOL - Non-Clinical) to join our team and work from either our Richmond, VA, San Antonio, TX, or Omaha, NE office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a manager based in Richmond and works to diligently and quickly set up and assign new claims as our customers report them. This role is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry.
The primary duties and responsibilities of the role are:
- Under technicaldirection and within standard limits and authority provide clerical support to claims adjusters to facilitate timely and accurate management of commercial claims.
- Update new and existing claims in claims database and contact brokers as needed.
- Screen all incoming phone calls, assess and assign out to proper party.
- Retrieve and work general voice mailbox
- Prepare written correspondence
- Print attached backup documentation/invoice and mail checks.
- Electronic and paper filing as needed.
- Determining coverage and adjuster assignment.
- Investigating the claim - this requires calling the claimant, insured
- Processing mail and prioritizing workload.
- Technical information gathering through ordering reports, contacting police departments for vehicle/ equipment recovery.
- Responsible for telephone calls from various parties (insured, claimant, etc.).
- Have an appreciation and passion for strong claim management.
Core qualifications and requirements for this position include:
- Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).
- A high-level knowledge of Service Center policies and guidelines through:
- One year insurance experience (required)
- Bachelor's degree from an accredited university is strongly preferred.
- Polished and professional written and verbal communication skills. The ability to read and write English is required.
- An eagerness and desire to learn the Triage claims function with the intent of becoming a Claims Adjuster.
- Intellectual curiosity - the ability to consistently consider all options and is not governed by conventional thinking.
- Client focus - the ability to effectively determine specific client needs and to provide value added solutions.
- Strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.
- Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
- Detail oriented with initiative and the ability to work independently in a fast-paced environment.
- Excellent analytical skills.
- Proficient in the use of computer programs, including Word, Excel, and Outlook.
- Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
- General knowledge of commercial insurance strongly preferred.
- Ability to prioritize workload and handle multiple tasks.
- Exhibit a natural curiosity.
PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400.
To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.
PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400.
To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.
Argo Group International Holdings, Inc. ("Argo" or the "Company") is a wholly owned subsidiary of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. Argo, with over $8 billion of assets on its balance sheet, is a leading underwriter of specialty insurance products in the property and casualty (P&C) market, working with independent agents, wholesale brokers, and retail brokerage partners to deliver collaborative solutions for niche markets.
BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. BWS is backed by Brookfield Corporation, a leading global investment firm whose asset management business manages more than $1 trillion in assets as of September 30, 2024.
We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.
The collection of your personal information is subject to our HR Privacy Notice
Our Benefits
Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:
- A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.
- Workplace policies that support employee well-being include flex time and floating holidays.
- Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits.
- Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development -Trainingmagazine lists Argo among the Training "Top 125" Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.
- An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.
- Active community outreach and volunteer programs.
- A generous Employee Referral program that results in approximately 25% of all new hires annually.
