Director of Facility Operations

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Responsible for directing the overall operations and staff of the Facilities department who oversee installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
• Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems.
• Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations.
• Works with outside vendors for cost effect solutions for repairs, upgrades, projects, etc.
• Develops, implements and monitors preventive maintenance programs in conjunction with maintenance staff.
• Oversees EVS, responsible for all cleaning activities, including hallways, offices, dining and gaming areas, rest rooms, stairways, elevators/escalators, windows, parking lots, sidewalks and other exterior areas. (include only if oversees EVS at your property).
• Oversees all sanitation processes and procedures including rodent and pest control.
• Acts as a liaison between Architects, Designers, Subcontractors, building officials and Executive Management on internal engineering projects.
• Inspects completed work for conformance to blueprints, specifications and quality standards.
• Directs landscaping activities as required. (exclude if Facilities does not handle this at your property).
• Develops plans to meet and serve expanding facility needs.
• Responsible for aspects of OSHA compliance at the facility.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    
• Confers regularly with management and corporate quality control personnel to resolve maintenance problems and to recommend measures to improve operations and conditions of machines and equipment.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor's degree (B.A./B.S.) in electrical or mechanical engineering (or related field) from four-year college or university; five to ten years related experience and/or training; or equivalent combination of education and experience. Prior leadership experience required.
• Must have a working knowledge of Electrical, Plumbing, HVAC and Carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears; trade license is preferred.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. 
• Must be well organized and have strong communication skills.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must be able to read and interpret plans and specifications.
• Ability to think critically and apply outcomes as necessary.

SUPERVISORY RESPONSIBILITIES                                                    

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.

While performing the duties of this job, employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; outside weather conditions; extreme cold and risk of electrical shock. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

Salary : $9