What are the responsibilities and job description for the Hotel Front Desk Representative position at Argosy Casino Hotel & Spa?
Hotel Front Desk Agent Job Description
We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Argosy Casino Hotel & Spa. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our valued customers.
Key Responsibilities:
- Greet and register guests, assigning rooms and verifying customer information.
- Process payments, manage guest accounts, and maintain accurate records using our hotel computer systems.
- Provide guests with information about hotel facilities, services, and local attractions.
- Respond to guest inquiries, resolve issues, and ensure guest satisfaction.
- Work collaboratively with other departments to ensure seamless guest experiences.
Requirements:
- Minimum of six months related experience and/or training.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer:
- A competitive starting salary of $16.05 per hour.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
At Argosy Casino Hotel & Spa, we are committed to providing exceptional guest experiences and creating a positive work environment for our team members. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
Salary : $16
