Wire Technician

Job Title: Wire Technician

Job Type: Full-Time (50% Field, 50% In-House)
Shift: 1st Shift
Hourly Rate: $25–$38/hr (DOE)
Additional Benefits:

• Expenses and Per Diem
• Company Credit Card
• Travel: Typically one week out, followed by a few days in the office (sometimes longer as needed)

Position Overview:
We are seeking a dedicated and skilled Electrical/Mechanical Service Technician to join our team. This position is a mix of field and in-house responsibilities, where you will provide exceptional service and technical support to customers in a variety of industries. As a self-starter with a focus on customer satisfaction, you will help maintain, troubleshoot, and repair industrial equipment while promoting product and service upgrades to maximize customer retention and sales.

Key Responsibilities:

• Field Service & Support: Provide on-site technical support during scheduled field visits, including diagnosing issues, performing repairs, and conducting maintenance on industrial equipment (including RTOs and related machinery).
• Customer Interaction: Build and maintain positive relationships with customers, providing training on equipment as needed and comprehending customer needs to offer effective solutions.
• Technical Expertise: Troubleshoot, repair, and test industrial machinery and equipment, providing guidance and recommendations for upgrades and part replacements.
• Sales & Recommendations: Promote and sell spare parts kits, service contracts, and upgrades for existing equipment. Identify additional service opportunities and provide briefings on potential upgrades.
• Remote Support: Provide technical phone support and assist with 24-hour service hotline queries.
• Documentation & Reporting: Create accurate, detailed service reports and complete all required paperwork, including customer reports, expense reports, and timecards, in a timely manner.
• Safety Compliance: Follow all company safety procedures, ensuring a safe working environment for both yourself and the customer.
• Team Collaboration: Work closely with other team members to share information and ensure smooth operations across the organization.
• Travel Requirements: Travel domestically and internationally as required for field service visits, working with flexibility to accommodate varying schedules and locations.

Qualifications & Skills:

• Minimum of an associate degree in Electrical or Mechanical Technology, or a related field and/or minimum of 5 years of hands-on experience servicing industrial equipment is preferred.
• Equivalent industrial equipment servicing experience may be considered in place of formal education.
• Knowledge of industrial electromechanical systems, PLC programming, HMI’s, and VFD drives.
• Strong mechanical aptitude and the ability to work with electricity, pneumatics, airflows, gas flow, and electronics.
• Proficiency in troubleshooting, testing, repairing, and servicing industrial equipment.
• Knowledge of dryer equipment, particularly in the printing industry, is a plus.
• Strong computer skills, including Microsoft Office Suite (Excel, Word), mobile tools, and applications.
• Excellent communication and customer relations skills, with the ability to provide clear technical explanations to customers.
• Ability to work in confined spaces, on ladders, from lifts, and in various physical positions (kneeling, crouching, standing).
• Able to work under pressure and adapt to a fast-paced, changing environment.
• Ability to handle flexible work hours and travel requirements.
• Must be organized and able to manage multiple tasks and deadlines effectively.

Job Type: Full-time

Pay: $25.00 - $38.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift

Work Location: In person

Salary : $25 - $38