What are the responsibilities and job description for the Help Desk Support position at Ariana Solutions?
Title: Help Desk Support / Help Desk Specialist II
Location: Reno, NV
Duration: 7 months
Responsibilities:
- Troubleshoot software, hardware and connectivity issues in person & remotely via virtual support (phone/chat) Troubleshoot video conference issues Ability to understand & articulate root cause on customer issues.
- Log all Service Desk contacts into Incident Management System (ServiceNow) Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.
- Familiarity with encryption and security tools and triaging within this environment.
- Assist customers in gaining access to various systems and servers.
- Provide support for remote employees using AppStream environments, VDI machines, and Avaya/Cisco telephony.
- Setup and maintain shared mailboxes/distribution lists in Exchange Management Console/Exchange Admin Console. Deploy/patch software using Casper and LANDesk technologies.
- Communicate call trends and challenges team meetings.
- The ability to take on small projects from start to finish Knowledge Base and process documentation skills.
- Work closely with the team to resolve or properly close aging tickets. Take ownership of employee issues and follow up on the status of problem on behalf of the user and communicate progress in a timely manner. Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Job Type: Contract
Pay: $18.14 - $30.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 3 years (Required)
- Mac OS: 3 years (Required)
- ServiceNow: 3 years (Required)
Work Location: In person
Salary : $18 - $30
