What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Ariel McLanahan - State Farm Agent?
Benefits :
Bonus based on performance
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Position Overview :
We are growing rapidly at the Ariel McLanahan State Farm Agency and I am looking to hire a new Customer Service Representative! I am looking for a motivated individual who thrives on making a difference, follows through on tasks, and can juggle multiple responsibilities without missing a beat. If you’re great with people, quick to learn new systems, and have a knack for handling details, this role is for you.
Key Responsibilities :
Provide exceptional customer service by addressing inquiries, solving problems, and ensuring policyholders feel valued.
Process policy changes, payments, and other administrative tasks with speed and accuracy.
Master State Farm’s computer systems and tools to effectively manage customer accounts.
Support sales team efforts by identifying cross-sell opportunities and ensuring seamless policyholder experiences.
Maintain detailed records of customer interactions and ensure follow-ups are completed on time.
Collaborate with other team members in my agency to meet agency goals and deliver an outstanding customer experience.
What We’re Looking For :
Motivated Go-Getter : You take initiative, stay focused, and are committed to following through on tasks.
Detail-Oriented Multitasker : You can manage multiple priorities without dropping the ball.
Tech-Savvy Learner : You’re comfortable with computers and can quickly learn new systems and processes.
People Person : Your communication skills shine, and you enjoy building relationships with customers and teammates.
Dependable and Flexible : You’re reliable, adaptable, and ready to tackle the challenges of a dynamic agency environment.
What We Offer :
A supportive, positive team environment where your contributions are valued.
A consistent 8 : 30-5 schedule with no weekends, evenings and most holidays off work.
Training and development to grow your skills and knowledge of State Farm products and services.
Competitive compensation with opportunities for performance-based incentives.
A chance to be part of a motivated team working toward shared goals and success.
Join Us :
If you’re ready to bring your energy, attention to detail, and customer service expertise to our State Farm agency, we want to hear from you!
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