What are the responsibilities and job description for the ACCOUNT MANAGER - ELP position at Aries Freight Systems Lp?
Responsibilities:
Account Manager primary duty is the oversight of operational success and client experience of the appointed customer/s. They are responsible for managing complex account relationships for the organizations large regional customers. Ensure excellent customer service, operational efficiencies and communications are maintained to achieve revenue and profit goals. Focus on building productive customers relations. Their primary duty is the performance of office non-manual work directly related to the management or general business operations. The employee's primary duty must include the exercise of discretion and independent judgment with respect to matters of significance.
Specific Job Duties:
- Manage overall account relationships for customers to ensure excellent customer service during implementation, the transition to operations and ongoing maintenance of the account.
- Primary point of liaison with customer on all business-related matters pertaining to overall business process & implementation, commercial issues, business improvements, & ongoing performance.
- Maintain overview of the account status at all times and report as required using agreed tools.
- Ensure Key Performance Indicators and benchmarks are being met. Use these indicators to drive internal process improvements.
- Confirm operational functions are being completed and relayed to the customer in a specified timeframe
- Print and process driver paperwork
- Delegation of warehouse operations upon receiving orders
Requirements
- GED or high school diploma
- Strong communication and decision-making skills
- Detail oriented, proactive, ability to problem solve
- Excellent customer relationship management skills.
- Ability to be highly productive while keeping cool under pressure
- Bilingual - English, Spanish
- Freight Forward Experience preferred.
- Team-focused with a sense of urgency.
- Ability to work without constant supervision.
- Excellent written & verbal communication skills.
- Technically proficient in all MS Office Products.
- CRM experience.
