What are the responsibilities and job description for the INTERNATIONAL OPERATIONS AGENT - AIR/OCEAN position at ARIES FREIGHT SYSTEMS LP?
Job Details
Description
General Responsibilities:
An International Operations Agent is in charge of planning a company's transportation, including the most economical and quickest routes for shipping merchandise to and from destination, contracting for common carrier and other transportation facilities, negotiating with carriers for adjustments for damages to merchandise, and making the necessary rearrangements resulting from delays, damages, or irregularities in transit. International Operations Agent completes export and import activities in both the export and import environment in accordance with U.S. and international requirements, laws, and regulations governing the shipment, receipt, and documentation of exported or imported products to ensure excellent customer service and profitability
Specific Job Duties:
- Responsible for all international needs – Import/Export – Air/Ocean
- Quoting, booking, tracking and updating billing
- Handle all customer service related issues with clients
- Negotiate rates with agents
- Ensure all processes and procedures are being followed
- Will rotate between departments based on each groups needs
- Additional tasks and responsibilities as assigned by manager.
Requirements:
- Two years’ experience
- Respond promptly and professionally to customer needs
- Identifies and resolves problems in a timely manner
- Strong communication skills
- Balance individual responsibilities
- Excellent customer service skills
- High School Diploma or GED
Qualifications
