Bilingual DSP Supervisor

• Must be Bilingual (English/Spanish) ***
  
  

Purpose

The Area Supervisor reports to the Area Manager and works collaboratively with the management team and personnel. The role supervises direct support professionals (DSP) and support administrative staff. In addition, the Area Supervisor oversees, grows, and maintains a caseload of members. The Area Supervisor ensures excellent service delivery by effectively managing member needs as well as developing and maintaining relationships with various stakeholders, such as members, guardians/families, DSPs, and funding source personnel. Additionally, the position ensures the tracking and processing of all contractual and licensing regulations including all necessary certifications, data and record keeping and file audits.

Minimum Qualifications

• Bachelor's degree or equivalent experience in field of disability services, education, or related field preferred
• Must be at least 18 years of age
• High School diploma or equivalent
• Satisfactory background check
• Able to acquire and maintain DPS fingerprint card
• Ability to work with data base and software applications
• Must be Bilingual (English/Spanish)
  
  

Competencies

• Excellent oral, written, and interpersonal communication
• Relationship management and networking
• Build, cultivate and maintain internal and external relationships
• Strong organizational skills with goals-driven approach and timely follow-up skills
• Approachable and professional demeanor; and open-mindedness to feedback
• Ability to engage in and display inter-departmental collaboration and teamwork
• Ability to work with multiple data base and software applications, including Microsoft Office
• Strong critical thinking skills and ability to generalize solutions
• Attention to detail
• Ability to troubleshoot efficiently and effectively and provide verbal/written instructions
  
  

Essential Job Functions

• Attend member's meetings, such as quarterly planning and other meetings as necessary
• Provide referrals and offer supports as member/family needs arise
• Oversee payroll and billing functions for caseload. Complete payroll processing on schedule.
• Train DSPs on time and data entry processes
• Track and review data (habilitation data, progress monitoring etc.) and all required paperwork
• Utilize tracking systems to ensure DSPs are in compliance for employment and service delivery
• Meet monthly tasks and reports deadlines i.e., Denials, Certification Reports,
• Assist members in acquiring resources or referrals necessary to support quality service provision (interpretation services, habilitation supports, community resources etc.).
• Assist with and research denials to determine corrective action and rebilling status
• Update managers on denials, reasons for denials, and action needed (if known)
• Answer phone calls, handle service inquiries, prioritize requests and notify manager, as necessary
• Train and supervise administrative personnel (including EVV Coordinators, Schedulers, Administrative Assistants etc.)
• Respond to emails, phone calls, texts within one business day
• Handle all concerns and complaints as necessary; complete, document, and communicate resolutions appropriately
• Ability to work a flexible schedule to meet company deadlines
• Ensure all HIPAA policies and regulations are followed
• Other duties as assigned
  
  

Physical And Mental Requirements

• The ability to lift items up to 50 lbs., including boxes of paper.
• The ability to walk, kneel, stand, and bend.
• Must be able to sit and work at a computer for extended periods of time.
• Ability to use and work with computer software and data bases to track information, good familiarity with Microsoft Outlook, Word, and Excel.
• Patience and the ability to exercise restraint and self-control in potentially challenging situations
• Ability to quickly respond to health, safety, and emergency situations
• Ability to use and work with multiple data bases to research discrepancies, update databases, and maintain spreadsheets and tables
• Ability to exercise patience while working quickly.
• Ability to handle multiple projects and prioritize needs effectively
  
  

Equipment Normally Used

• Mobile device,
• laptop computer
• Internet
• Multi-functional printer/scanner
• Requires the use of personal vehicle
  
  

Work Environment

This job operates as a remote telecommuting position, as Arion Care Solutions does not provide a separate workplace at a corporate location.   Working from home requires a high degree of discipline and the ability to have a space dedicated to work in the home and provision for childcare, if appropriate. This position may require travel to different locations and in-person meetings.

Equal Employment Opportunity

Arion Care Solutions, LLC is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, sexual orientation, genetic information, or any other characteristic protected by law (refer to as "protected status").

This non-discrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company sponsored activities and all employment actions such as promotions, compensation, benefits and separation of employment.