What are the responsibilities and job description for the Customer Service Representative position at Aris Horticulture, Green Leaf Plants?
Green Leaf Plants is looking to add an experienced Customer Service Representative to join our growing team!
Earn up to $45K with room for growth, great benefits, and supportive management
Benefits: 401K, Medical, Vision, and Dental Insurance, PTO, Flexible schedule, and Growth Opportunities!
Job Summary for Customer Services Representative | CSR: To provide excellent customer service by accurately, promptly, and efficiently processing and acknowledging orders and information to our distributor network.
Schedule: Monday - Friday 8:00 AM - 4:30 PM
Pay Rate: $40,000 - $45,000 depending on experience
Job Duties and Responsibilities for Customer Services Representative | CSR:
Process customers’ orders upon receipt either by phone or email, by comparing requested order against available inventory and manage those orders.
- Process customers’ orders upon receipt either by phone, or email, by comparing requested orders against available inventory.
- Enter new orders, and manage order changes.
- Monitor B2B order activity and order revisions.
- Advise on substitutions for material that is not available for the requested ship date.
- Offer advice on varieties that would be suitable to the customers’ area.
- Perform problem resolution by communicating shortages, delays in shipment, and setting up back orders and/or substitutions.
- Promote new varieties and active sales.
- Welcome, great, and help visitor walk-ins at Smoketown facility.
- Participate in customer visits and tours at the Smoketown facility.
Job Requirements Customer Services Representative | CSR:
- Horticulture experience/knowledge preferred
- 3 years of customer service experience
- MS Office Suite experience including Excel preferred
- SAP and AS400 experience preferred
- Must be able to work in a fast-paced environment
- Strong ability to prioritize a heavy workload
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Horticulture: 1 year (Preferred)
- Customer Service: 3 years (Preferred)
Work Location: In person
Salary : $40,000 - $45,000
