What are the responsibilities and job description for the Remote New Mexico - Client Support Specialist position at ARIS SOLUTIONS?
Location: New Mexico - Must reside in New Mexico
Work Hours: Monday - Friday, 8 am - 4 pm
About Us:
ARIS Solutions is more than a workplace – it's a community dedicated to financial excellence and employee well-being. We enable our agency partners to focus on providing quality support to individuals with disabilities and veterans by managing their administrative and financial work. We believe that everyone should be able to stay in their own homes and choose their own care providers.
We're excited to offer a $500 signing bonus to new hires, payable after 90 days of successful employment.
About the role:
The best Client Support Specialists are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
What you will do:
- Answer Incoming phone calls, return phone calls related to timesheet issues, problems or other requests
- Retrieve and process requests from FEA and Time Sheet voicemail
- Mail out timesheets, packets, schedules, envelopes and any other requested information
- Research and handle issues with timesheets, payments, budgets or other requests
- Print and mail reports
- Open and sort incoming mail
- Provide information about products and services
