What are the responsibilities and job description for the Customer Service Lead- Jonesboro position at Arisa Health?
Arisa Health is seeking candidates to fill a Customer Service Representative Lead position in Jonesboro. The CSR Lead demonstrates advanced knowledge of internal concepts and practices with specialization working with complex assignments. The CSR Lead has excellent presentation and communication skills. The CSR Lead will travel across the region as directed to assume responsibility for achievement of team goals, providing implementation, instruction and support in order to reach them. When the CSR Lead is not providing hands on training, they will work independently on complex work assignments, reviews progress made on weekly team tasks, evaluates results and updates CSR Supervisor as appropriate. The CSR Lead may direct and delegate work to the CSR.
At least two years of related experience is required, along with a high school diploma or GED. Candidates should have excellent presentation and communications skills, good time management skills, and the ability to anticipate agency needs engage in solving problems.
The CSR Lead position will support the Jonesboro Clinic in the following ways:
- Provide daily leadership for CSR's
- Work closely with CSR Supervisor to implement policies and improve workflows to improve efficiency
- Support CSR Supervisor with tracking and compliance reports
- Assist the CSR team, being available for coverage, floating to other locations as needed, and training
- Monitoring the department email accounts with timely response
- Alert CSR Supervisor of interpersonal issues with team members
Work Hours: Full time, Monday - Friday, 8:00 a.m. - 5:00 p.m.
What we offer our team members:
- A missioned driven company dedicated to transforming communities one life at a time.
- A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
- Ongoing training throughout your employment
- Paid Time Off and Holidays throughout the year to recharge.
- Company sponsored Whole Health programs designed to recharge our teams.
Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.
Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform community’s one life at a time.
