What are the responsibilities and job description for the Community Manager (West Houston) position at Arise Equity Management?
COMMUNITY MANAGER / ASSISTANT COMMUNITY MANAGER
Summary of Responsibilities
The Community Manager is fully accountable for ALL community operations including marketing, leasing, accounts receivables (delinquency & collections), accounts payables, resident retention, resident relations, physical asset maintenance, and contractor management.
Key Performance Indicators
A successful Community Manager will routinely achieve the following performance metrics:
- Economic Occupancy greater than 96%
- Delinquency less than 1% of Rental Income
- Maintenance expenses within the Community’s Maintenance Budget
- Work Order completion within 3 days of submission
- Make Ready completion within 5 days of moveout
Core Values
A Community Manager must embody the following unchanging values:
- Integrity: perfectly honest and dependable with high levels of work quality
- Safety: behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness
- Work Ethic: punctual (attendance) and task oriented producing a high quantity of work
- Teamwork / Respectfulness: assists in team responsibilities; receptive to feedback and mentorship
Technical Responsibilities
- Marketing: market comparable analysis, traffic generation, social media influence, response effectiveness
- Conducts monthly surveys (Comparable Property Questionnaire) and marketing plan updates
- Produces steady and significant prospect volume (typically 15 prospects : 1 lease)
- Engages in professional social media interactions and monitors social media advertisements
- Leasing: ability to close, closing ratios, lease file completeness and accuracy, applicant screening quality
