Leasing Professional (West)

Houston, TX, 77040

Skills:

Leasing Associate

Summary of Responsibilities:

The Leasing Associate is fully accountable for marketing, leasing, application approval, and renewal process at a community. The Leasing Associate will carry out other responsibilities as assigned by the Assistant Community Manager or Community Manager.

Key Performance Indicators:

A successful Leasing Professional will routinely achieve the following performance metrics:

• Economic Occupancy greater than 96%
• Delinquency less than 1% of Rental Income
• Application approval within 72 hours of application
• Generating 75 Prospects, 15 tours, 10 applications, 5 move-ins

Core Values:

A Leasing Associate must embody the following unchanging values:

• Integrity: perfectly honest and dependable with high levels of work quality
• Safety: behavior-based leadership that reinforces stop work authority and workplace cleanliness
• Work Ethic: punctual (attendance) and task oriented producing a high quantity of work
• Teamwork / Respectfulness: assists in team responsibilities; receptive to feedback and mentorship

Technical Responsibilities:

• Marketing: market comparable analysis, traffic generation, social media influence, response effectiveness
• Conducts monthly surveys (Comparable Property Questionnaire) and marketing plan updates
• Produces steady and significant prospect volume (typically 15 prospects : 1 lease)
• Engages in professional social media interactions and monitors social media advertisements
• Leasing: ability to close, closing ratios, lease file completeness and accuracy, applicant screening quality
• Enforces Community qualifying criteria in a fair and consistent manner for all applicants
• Prepares all application files and lease files in accordance with Operational Excellence standards
• Completes background screenings, rental history verifications, employment verifications, pet screenings in accordance with Company’s Operational Excellence Handbook within 72 hours
• Resident Retention and Relationships: occupancy, renewal and retention percentage, resident communication, conflict resolution, fair housing compliance
• Identifies and escalates COMMUNITY POLICIES lease violations
• Participates in Resident PILLARS OF SUPPORT activities
• Administers the 120 LEASE RENEWAL program for maximum retention
• Other:
  • Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local laws pertaining to Multi-Family Housing
  • Must maintain all records in a complete and organized manner as described throughout the Companies Policy & Procedures Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.)
  • Comply with all other requirements within the Company’s Operational Excellence Handbook including the Community Manager Monthly Checklist
  • Hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property. This will include team building, training, annual reviews, approval of payroll and overtime. Constantly and consistently review all leasing performances and paperwork
  • Assist with any other duties as specifically requested by the Assistant Community Manager and/or Community Manager

Additional Skills and Abilities:

• Proficient with Microsoft Office Suite
• Proficient with ResMan
• Excellent verbal and written communication skill
• Excellent interpersonal and customer service skills
• Understanding of laws, guidelines, and best practices of property management

Education and Experience:

• Bachelor’s degree in Business Administration, Accounting, Real Estate, Finance, or related field required and three to five years of related experience required; or
• Two years of related experience, preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Flexibility to work weekends

Disclaimer: The purpose of this job description is to communicate the responsibilities and duties associated with the position of Community Manager. It should also be noted that some responsibilities and duties might not be specifically addressed.