Director of Quality Experience

Director of Quality Experience

The primary purpose of your job position is to assist in directing the day-to-day functions of the facility in accordance with current federal, state, and local standards, guidelines, and regulations that govern the long-term care facility, and as may be directed by the Administrator, to assure that the highest degree of quality care is maintained at all times. This position will also be advocating and accommodating for the residents during their stay to ensure that their experience is of utmost quality.

The Director of Quality Experience advises the Administrator on resident flow, the admissions process and marketing programs for health care services which assure : strong resident, referrer, and payer satisfaction; appropriate market penetration; positive public image; achievement of facility census goals.

Duties and Responsibilities

• Work to maximize facility census, design and implement an effective streamlined admissions process on a 24 hour, 7 days a week basis, and ensure a high level of resident satisfaction.
• Screen and promptly accept potential admissions to the facility for the following : level of care appropriateness, financial payment source, length of stay (short or long-term care), and mental illness or mental retardation criteria. Contact referral source promptly regarding acceptance / denial of the referral.
• Document all inquiries on appropriate forms. Follow-up on all inquiries that have not yet converted to admissions. Attend meetings with department heads and Administrator to assess appropriate follow-up.
• Attend and participate in the monthly Marketing Committee meeting.
• Maintain statistics for monthly Resident Flow Analysis.
• Assists with daily census report and a weekly census summary report.
• Conduct admissions counselling and tours with potential residents, families, and / or responsible parties. Advise residents and / or families of admission requirements as established by the facility and health maintenance organizations.
• Ensure proper completion, signing, and distribution of paperwork. Be able to expedite assessment and admissions process in an assertive manner. Complete and determine financial assessment of new admissions to facility.
• Provide advance notification to department heads regarding appropriate preparation and follow-ups for admissions (both new admissions and re-admits).
• Oversee assignment of attending physicians.
• Assemble admissions and sales packets for marketing to hospitals, community referrals agencies, residents and their families.
• Contact housekeeping to ensure that resident's room is clean and prepared appropriately before arrival.
• Meet with family and resident on day of admission to welcome them and introduce to nursing staff on unit. Follow up with a visit at the close of the day.
• Gather appropriate information regarding resident’s face sheets / demographic information to be kept in the clinical record.
• Oversee the Director of Quality Experience Assignments.
• Participate, as assigned, with two-week resident satisfaction survey, if applicable in facility.
• Responsible for the development and coordination of facility marketing plan.
• Ensure that the facility adheres to legal, safety, health, fire, and sanitation codes.
• Put resident service first : ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.

Qualifications :

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