What are the responsibilities and job description for the Customer Success Associate, Interactive position at Aristocrat Interactive?
This position will be responsible for delivering highly technical services while building positive customer advocacy and value for the Oasis 360 suite of products. You will be part of the team responsible for providing onsite / remote installations, upgrades and conversions, learning services, consultative approaches and support. You will play a key role in both performing and implementing Services to drive product utilization, and reinvestment and improve overall customer loyalty and satisfaction. The individual is highly motivated, constantly collaborating with Sales, Sales Enablement, Product Management, and the Gaming Systems Teams to advance our Product portfolio position in our customer base.
What You'll Do
- Assist with customer onboarding, product implementation, and training.
- Point of contact for customers, providing scheduled visits (onsite and virtual), responding to inquiries, and providing guidance on product features and capabilities.
- Manage customer accounts and ensure accurate and up-to-date customer information in our system
- Must be able to travel up to 70%. Must be able to travel with little or no notice, obtain a Passport, and travel to other countries for an extended period. Must have high productivity remotely with minimal supervision.
- All other duties as assigned
What We're Looking For
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s ( ASX : ALL ) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses ( Anaxi , NeoGames , Aspire Global, BtoBet , and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full- service offering that includes content, proprietary technology platforms and a range of value added services across iLottery , iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX : ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play .
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and / or other gaming jurisdictions in which we operate.
Travel Expectations
Up to 75%
Pay Range
54,390 - $101,010 per year
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
Salary : $54,390 - $101,010
