What are the responsibilities and job description for the Field Service Technician position at Aristocrat Technologies?
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat's people-first culture and bringing fun and passion into the work we do daily. Whether it's driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!
We are seeking a passionate, customer-focused Field Service Technician to join our energetic team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will be an immediate value add to the organization by ensuring the seamless operation of our customer's gaming facilities by providing timely and efficient technical support.
This is an entry-level position. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.
What You'll Do
- Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
- Perform routine maintenance on gaming machines.
- Respond promptly to customer calls and emergency requests, prioritizing critical issues.
- Complete Pre-Site Surveys, follow schedule, and perform service activities assigned.
- Maintain inventory accuracy and follow parts inventory process.
- Support customers with technical inquiries and documentation.
- Report on trends, needs, and service challenges.
- Review pre-install documents to determine which parts will be needed to complete the installation.
- Gather and report accurately on service activities by utilizing field service management reporting tools.
- Uphold high standards of professionalism, integrity, and customer service daily.
- Self-direct and carry out day-to-day tasks with little direction.
- Follow Aristocrat's Safety Guidelines.
What We're Looking For
Preferred Qualifications
Physical Requirements
Work Conditions
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M / F / D / V
Our Values
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and / or other gaming jurisdictions in which we operate.
Travel Expectations
Up to 75%
Pay Range
16.72 - $31.04 per hour
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
Salary : $17 - $31
