What are the responsibilities and job description for the SQL Database Engineer II - Customer Success Professional Services position at Aristocrat Technologies?
This position is responsible for providing highly technical service-level support, project management, installation, upgrades, and custom software solutions for OASIS accounting, and slot management systems. This person must be goal-oriented, a self-starter, and self-motivated with high energy levels. You will be part of a technical team responsible for upgrading, installing, supporting, troubleshooting, and resolving complex problems with data integrity, services, and application functionality, ATI game software and hardware, and SQL server either remotely or on-site. This role regularly works with the development team and third-party partners when necessary to ensure the needs of the customers are met in the released product. You will have extra skill sets that will help upskill other team members in new technology methodologies while being at the forefront of new Oasis products.
What You'll Do
- Develops, tests, debug, extracts, and implements all data conversions for new and existing Oasis customers
- Manages the technical process of new installations and upgrades of the Oasis Product including services and applications at customer locations from server setup to services installations that run the backend of the Casino systems.
- Monitors the performance, scalability, security, and integration to resolve problems.
- Design, update, and implement custom SQL Maintenance Plan using SQL Server Agent and Transact SQL.
- Knowledge of both Windows-based servers and Linux
- Troubleshoot while at the customer location and remotely.
- Assist R&D, Q&A, and Business Analysts in testing the specifications with new releases and applications.
- Ensures that the organization consistently delivers superior technical solutions to clients
- Document and distribute upgrade / install processes and new Oasis Products and applications.
- All other duties as assigned.
What We're Looking For
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited's (ASX : ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX : ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and / or other gaming jurisdictions in which we operate.
Travel Expectations
Up to 50%
Pay Range
75,922 - $140,998 per year
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
Salary : $75,922 - $140,998
