Demo

Concierge

Aristos Rehabilitation and Nursing Center
Cleveland, OH Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/10/2025

Aristos Rehabilitation and Nursing Center -

Aristos Rehabilitation & Nursing Center is seeking a full time Concierge to add to our team!

Aristos Rehabilitation & Nursing Center is a small, 57 bed facility who serves long term, short term, Skilled and IOP residents in the community.

We are seeking a individual who is energetic, reliable, kind and personable, whom excels in a close-knit, supportive atmosphere and who will demonstrate passion and enthusiasm when caring for our Residents.

Duties :

  • Welcoming new Resident's and their families into the facility and provide them with all necessary information.
  • Respond promptly to Resident inquiries, requests, and complaints in a professional manner.
  • Completing daily facility rounds to address Resident needs and concerns.
  • Maintaining daily concern log with any resident or visitor log and concerns raised; indicating follow up measures that were taken to remedy any concerns.
  • Answering phone calls to the facility and answering main entrance doors for visitors.
  • Maintain an organized front desk area and ensure that
  • Collaborate with other departments to ensure seamless guest services and satisfaction.
  • Uphold high standards of cleanliness and professionalism in all interactions with guests.

Requirements

  • Proven experience in customer service, preferably within the Nursing industry.
  • Strong knowledge of skilled nursing facility principles and practices.
  • Excellent phone etiquette and communication skills, both verbal and written.
  • Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
  • Previous experience at a front desk or in guest services is an advantage.
  • A friendly demeanor with a genuine desire to assist others is essential for success in this role.
  • Join us as we strive to create unforgettable experiences for our Residents through outstanding customer service!

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