What are the responsibilities and job description for the Jr. Systems Engineer position at Arixa Capital?
Jr. Systems Engineer
Los Angeles, CA 90024
Company Overview
To support the expansion of our rapidly growing lending platform, we are seeking an experienced Jr. Systems Engineer to support the Company’s growth and development as one of the leading non-bank lenders in the Western U.S.
Arixa Capital is truly differentiated in the real estate private lending sector. Unlike most competitors who are solely dependent on third party capital, Arixa is both an investment manager and a lending platform, allowing us greater control and flexibility in deploying capital. With our 17-year investment track record and $5.5 billion in loans originated, Arixa has earned the trust of both retail and institutional investors, creating a large and stable capital base, even in recent volatile periods.
Our lending platform is built around Arixa’s unique client-first approach. We bring core lending functions in-house to deliver a seamless and best-in-class borrower experience, providing unmatched flexibility and consistency of service across each phase of the loan process. Everyone in our organization understands the importance of delivering for our clients every day, a commitment reflected in our high retention and referral rates.
More information on Arixa can be found at www.arixacapital.com
Position Overview:
Arixa’s Jr. Systems Engineer will play a critical role in the company’s IT department. This role involves using strong trouble shooting and analytical skills and the ability prioritize multiple tasks.
Primary Duties & Responsibilities
While not an all-inclusive list of responsibilities, the Jr. Systems Engineer role will:
- Provide a reliable and stable infrastructure via best practices, standards, simplified support models, automated processes, operational excellence, and outstanding customer satisfaction.
- Support the Cloud Network topology, including troubleshooting incidents promptly, handling network changes, and participating in problem management processes including root cause analysis, and configuration management.
- Provide support to users on all applications, including Microsoft Office, RingCentral, web tools, and any other software via various communication channels, including phone, email, chat, or in-person.
- Manage computer software and hardware inventory, including maintenance and upgrades as well as replacement, when necessary.
- Administer all user accounts and groups on all systems. This includes setting up new users, processing changes to user accounts, and terminating accounts upon employee separation.
- Work with vendors to procure necessary equipment, services, and software.
- At times, train staff on how to use applications.
Background, Experiences & Qualifications
- Three years of experience of Microsoft Windows support (10/11 Server 2012/2019).
- Experience in the finance industry is a plus.
- Extensive networking knowledge including, but not limited to, TCP/IP, DHCP, DNS, VLANs, WAPs, switching, routing.
- Proven experience working in a helpdesk or technical support role.
- Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.
- Hands-on experience with cloud technologies including O365 migrations, consolidation of multi-tenants, TEAMS migration, and O365 security; Azure IaaS, migrations on on-premise servers, networking, and workstations; and Intune (mobile device management), inventory and device control, and patching.
- Nice to have: Microsoft defender, Microsoft Purview experience, RingCentral.
- Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude and strong commitment to delivering high-quality support.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Advanced troubleshooting capabilities.
- Network and CCNA certification preferred.
- Microsoft certification preferred.
Compensation
This position is fully on-site, Monday-Friday, in our Los Angeles office. It is classified as regular, full-time exempt, with Salary Range: $85,000-100,000 plus discretionary bonus potential.
Benefits
The employee is eligible for the following benefits:
- Annual discretionary bonus program
- 401(k) plan with company match
- Medical, dental and vision insurance
- Exceptional health and wellness benefits programs
- Two weeks (10 days) PTO
- All major holidays (10 days)
- One floating holiday
Note: This is not an all-inclusive list. The Jr. Systems Engineer will be involved and participate in related business matters and duties as assigned. Arixa is an ‘at-will’ employer.
Salary : $85,000 - $100,000
