What are the responsibilities and job description for the Front of House Team Member position at Arizona and Ocotillo?

Introduction

Thank you for your interest in joining the team at Chick-fil-A Arizona & Ocotillo! By joining us, you would become part of not only the Phoenix area’s newest Chick-fil-A restaurant, but also an incredible network of team members across the country who have played a role in making the Chick-fil-A experience what it is today. That experience is centered around both food and service that is consistently of the highest quality.

At Chick-fil-A, we strive to Create Raving Fans by delivering “REMARK”able experiences. This begins with a core purpose of striving to have a positive influence on all who come into contact with Chick-fil-A.

There are a number of avenues to Create Raving Fans and deliver “REMARK”able experiences, but it all begins by having Raving Fans behind the counter.

What We Are Looking For

We are looking for energetic, positive Team Members to join our front of house team. Ideal candidates will exhibit the following behaviors :

A positive attitude; someone who sees opportunity and potential in a variety of situations / scenarios.
Someone who is courteous and polite : uses “please, excuse me” and “my pleasure” when interacting with guests.
A person who is able to consistently exhibit the core behaviors that Chick-fil-A is known for : to create eye contact, share a smile, speak enthusiastically and stay connected with guests.
Someone who exhibits Second Mile Service – is genuine, proactive and personal with our guests.
A willingness to learn new tasks – a teachable spirit.
A person that can demonstrate taking initiative in any situation, proactively anticipating guest needs.
A hard worker that is able to multitask and perform tasks in an efficient and timely manner.

Role Descriptions

We are hiring Team Members who will perform one or more front of house roles, including the following :

Front Counter Register : Responsible for the guest experience by taking orders quickly and efficiently, managing a cash drawer, creating a positive and engaging guest experience by making eye contact, sharing a smile, speaking enthusiastically, and staying connected to the guest. Candidate should display traits of hospitality, such as : “May I serve the next guest?” and “My Pleasure,” serving guest’s drinks and ensuring the front of the house is clean. Can assist in stocking products and supplies in the front of the house during off peak times.

Expediter : Responsible for bagging dine-in, carry-out, mobile and drive-through orders with speed and accuracy while communicating effectively with the kitchen team. During off peak hours this person may also be stocking products and supplies in the front of the house.

Runners : Responsible for getting the food, once bagged, to the guests by using guests’ names. This person can help bag orders as well and should be focused on getting the orders to the guests quickly.

Drive-through Order Taking : Responsible for taking the orders of our drive-through guests quickly and efficiently and in a courteous and friendly manner. This Team Member will ensure accuracy of the order with the guest, and often make a connection with the guest as they are then relayed to the drive-through cashier.

Drive-through Cashier : Responsible for greeting the guest at the drive-through window, repeating the guest’s order to ensure accuracy, and managing a cash drawer. This person will create a positive and engaging guest experience by making eye contact, sharing a smile, speaking enthusiastically, and staying connected to the guest.

Host : Responsible for ensuring a positive dining experience for our dine-in guests. This person will perform table “touch-ins” and determine any additional guest needs after their orders have been received (i.e. beverage refreshes, additional condiments, assistance with a small child, etc.). The hosts will also perform tasks to maintain a clean and pleasant dining room, and will also re-stock the condiment counter during quieter times or as necessary.

Full or part time positions available, and no previous restaurant experience is required.

We look forward to hearing from you!

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What are the responsibilities and job description for the Front of House Team Member position at Arizona and Ocotillo?

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