What are the responsibilities and job description for the PRACTICE ADMINISTRATOR position at ARIZONA CENTER FOR CANCER CARE?
Job Summary
Under the direction of the managing physician, the practice manager is responsible for the overall operations, stabilization, and growth of the practice.
Management of Daily Operations
- Train and monitor staff performance
- Guides daily workflow and assigns tasks to appropriate staff
- Communicates and collaborates effectively with leadership staff and physicians
- Perform monthly employee audits to evaluate and monitor employee job performance
- Perform employee reviews and counseling
- Ensure compliance with AZCCC policy and procedure manual
- Monitor chart preparations to ensure all needed information/forms necessary for patient care are present
- Manages and oversees daily office operations by routing mail, processing patient payments, maintains budgets, work/call schedules and calendars
- Provides supervision and elbow support for practice employees working in the clinic in support of excellent customer service and patient care
- Maintains working knowledge of all functions of the practice EMR
- Ensures requests for information are handled appropriately
- Ensures office space, building needs and supplies are provided and maintained appropriately for medical staff and quality patient care and expedited work flow
- Recommends, develops and implements improvements in policies and procedures for the practice
- Ensure appropriate customer service by addressing and resolving patient complaints
- Prepare purchase orders and disbursement requests as necessary
- Review financial reports and recommend initiatives to remain within or below budget
- Coordinate and communicate with AZCCC accounting to ensure accuracy of practice financials and a reconciled balance sheet
- Submit in a timely manner all key practice invoices to accounting with appropriate allocation of accounting numbers and physician financials
- Prepare monthly physician true-up and/or distribution based on providers individual current net income
- Develops and updates practice KPI dashboard to support strategic practice decisions and growth
- Review and approve all practice payroll
Physician Support
- Review appointment schedule to identify gaps in scheduling
- Review with physicians on a weekly basis for their input
- Assure all patients are scheduled in a timely manner
- Have mail organized into appropriate categories
- Work with credentialing office to assure physician licensures, privileges and insurance participation remain current
- Schedule meetings
Office Environment
- Maintain a clean, secure and organized office to include all areas
- Promote a pleasant area for patients to be comfortable during treatment
- Have exam rooms fully stocked with required items and sanitized daily by appropriate staff
- Ensure treatment area is sanitized daily by appropriate staff
- Work directly with the corporate compliance officer to ensure practice adheres to all current DHS guidelines and regulations
Working conditions/ Physical requirements
Medical office setting
Moderate noise levels from medical setting and equipment
Standing for long periods of time
Ability to see details at close range
Ability to listen and understand information through spoken words and sentences
Ability to read and understand information in writing
Ability to communicate information in speaking so others will understand
Daily uses of hands to type, file, and write/sign documents
Minimum lifting requirements of 25 pounds in order to transfer equipment, help patients with positioning, and pack/unpack supplies
Frequent bending, twisting, and position changes in order to assist patients
Direct reports
Medical assistants
Patient service representative
Qualifications/Education Requirements
High school diploma or equivalent required
Successful completion of a medical assistant program preferred
Computer experience with EMR knowledge
Excellent work ethic, including integrity, positive attitude, productive, organized, excellent attendance, continuously learning and willing to ask for help
Leadership experience required including oversight of direct reports
Ability to work efficiently and effectively in a detail oriented, fast-paced setting
Licensure/Certification
N/A
