What are the responsibilities and job description for the Bilingual Part-Time Call Center Associate position at Arizona Central Credit Union?
Arizona Central Credit Union Ranked Top 10 Best Places to Work in AZ for 2025
"The 10 best places to work in financial services" AZBIGMEDIA
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.
Role:
This position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.
Summary of Job Functions and Responsibilities:
- Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
- Assists members and potential members that call, chat or email the credit union by answering questions and concerns and providing information regarding accounts.
- Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and perform required research to assist members in corrections/explanation of transactions on their accounts.
Hours:
- Option 1- Monday, Tuesday & Wednesday: 8:45 am - 5:35 pm
- Option 2- Wednesday, Thursday & Friday: 8:45 am - 5:35 pm
- Remote work is available after 90 days (Hybrid).
Knowledge, Skills, and Abilities:
- Language: Bilingual (English/Spanish)
- Experience: Up to six months of banking or call center experience preferred
Salary : $20 - $21
