What are the responsibilities and job description for the Full-Time Call Center Associate position at Arizona Central Credit Union?
Arizona Central Credit Union Ranked Top 10 Credit Unions in AZ for 2024
"Ranking Arizona: Top 10 credit unions for 2024"AZBIGMEDIA
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401(k) with up to 6% match, an employee assistance program, and much more!
Role:
A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.
Summary of Job Functions and Responsibilities:
GkAZ0FYap0
"Ranking Arizona: Top 10 credit unions for 2024"AZBIGMEDIA
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401(k) with up to 6% match, an employee assistance program, and much more!
Role:
A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.
Summary of Job Functions and Responsibilities:
- Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs
- Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts
- Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts
- Monday- Friday: 8:45 am - 5:45 pm
- Remote work is availableafter threemonths (Hybrid)
- Experience:Up to six months of banking or call center experience preferred
- Education:A high school diploma or GED
GkAZ0FYap0
