What are the responsibilities and job description for the Member Services Specialist position at Arizona Central Credit Union?
Arizona Central Credit Union Ranked Top 10 Credit Unions in AZ for 2024
"Ranking Arizona: Top 10 credit unions for 2024"AZBIGMEDIA
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.
Role:
This position will be responsible for providing administrative and operational support to AZCCU staff and the Support Services department.
Summary of Responsibilities:
Experience: One to three years of similar or related experience
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"Ranking Arizona: Top 10 credit unions for 2024"AZBIGMEDIA
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.
Role:
This position will be responsible for providing administrative and operational support to AZCCU staff and the Support Services department.
Summary of Responsibilities:
- Assists ACCU staff and members via phone/email/instant messaging by answering questions/concerns and providing information regarding accounts
- Perform transfers, stop payments, adjustments, loan advances, and other transactions
- Performs required research to assist member-facing staff with corrections/explanations of transactions on accounts
- Provide members and staff copies of checks, statements, or other documents
- Process Mobile Remote Deposit Capture deposits and registrations
- Order, block, review, research, and/or update plastic card information and provide explanations to members or staff
- Review and process daily audit reports
- Research requests to ensure compliance with regulations and protection of member and credit union assets
- Process plastic card disputes and contact staff or members when additional documentation is necessary incompliance with required deadlines
- Process all returned/undeliverable cards and ensure cards are canceled/destroyed under dual control
- Review/processing of deceased member paperwork to ensure documents are complete
- Provide member support for Zelle/Funds Transfer-related issues
- Monday- Friday: 8:30am - 5:30pm
- Rotating Saturdays: 10:00 am - 2:00 pm
- Hybrid work availableafter threemonths
Experience: One to three years of similar or related experience
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