What are the responsibilities and job description for the IT Customer Service Representative position at Arizona College of Nursing?
Arizona College of Nursing is a rapidly growing, nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide. As a leading nurse educator, Arizona College of Nursing offers students the opportunity to earn a bachelor’s in nursing in 3 years or less with qualified transfer credits. Our quality nursing curriculum prepares students for an in-demand career to help communities overcome the chronic, well-known, and increasing nursing shortage. Through the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed.
Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values
Passion We love helping others succeed.
Excellence We strive to be the best.
Adaptability We learn, in part by trying new ideas.
Accountability We own our results.
Integrity We do the right thing.
The IT Service Representative delivers a high level of customer service and satisfaction to the campus staff and students, ensures the availability of the systems they rely on, and improves the processes in which IT delivers service.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.
Must have
Our schools prohibit discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, genetic information, veteran status, or any other status protected by applicable law to the extent prohibited by law.
Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values
Passion We love helping others succeed.
Excellence We strive to be the best.
Adaptability We learn, in part by trying new ideas.
Accountability We own our results.
Integrity We do the right thing.
The IT Service Representative delivers a high level of customer service and satisfaction to the campus staff and students, ensures the availability of the systems they rely on, and improves the processes in which IT delivers service.
- Customer Support and Issue Resolution
- Maintain a positive, empathetic, and professional attitude towards help desk inquiries.
- Respond to inquiries with accurate information, or by escalating issues to the appropriate internal team
- Keep records of service interactions or transactions, recording details of inquiries, issues, or comments, as well as actions taken.
- Check to ensure that appropriate actions were taken to resolve colleagues’ IT problems.
- Refer unresolved IT problems to designated colleagues for further investigation.
- Process Improvement and Application Support
- Collaborate with the IT team to develop and adopt new standards for IT Processes.
- Communicate broad issues promptly to internal IT team and management.
- Adhere to change management process.
- Access Management and Communication
- Set up and test equipment and system access for new colleagues.
- Conduct thorough off-boarding for departing colleagues and students.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.
Must have
- 3 years in a high-volume customer service driven role such as retail, call center, or other high volume customer service role.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Excellent time management skills.
- Ability to convey information effectively.
- Critical thinking skills (uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.)
- Demonstrated problem-solving ability.
- Experience supporting users in specialized systems.
- Experience with ticketing systems.
- Competitive pay and opportunities for professional development.
- Dynamic organizational culture within a supportive working environment.
- Rest and relaxation with generous PTO and holiday benefits.
- Robust health and welfare benefits package including, but not limited to, medical, dental, and vision.
- Preparation for the future with a 401(k) and company match.
Our schools prohibit discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, genetic information, veteran status, or any other status protected by applicable law to the extent prohibited by law.
