IS Client Services Analyst

Job Description

Job Description

IS Client Services Analyst

Description

Become part of Arizona Community Physicians (ACP), Arizona’s largest and most successful physician-owned medical group.  ACP is a patient-centered organization consisting of approximately 800 employees. Our group includes 166 providers in the specialties of family medicine, internal medicine, geriatrics, pediatrics, endocrinology, rheumatology, dermatology, and gynecology. We are located in 50 locations of varying sizes in Tucson, Oro Valley, and Green Valley. Our dynamic group offers many opportunities for professional growth and personal satisfaction.

Our IS Department is currently seeking a full-time qualified candidate to join our collaborative team in delivering excellence in systems management and user support.  Our IS Department is comprised of a skilled team of application, systems support and management professionals.  This position is in our Executive Central Business Office where employees enjoy a casual and professional work environment with an opportunity for a hybrid work status. While remote candidates will be considered, preference will be given to local candidates. ( Residents of California, Oregon, Washington, and New York are not eligible for remote employment).

Job Summary

Serves as a source of technical assistance and support to the user community for data, voice, video, hardware, and software. Responds, coordinates, diagnoses, and troubleshoots calls for break / fix, software installs, moving / relocating, and equipment swaps in a timely manner. Escalates problem on behalf of the customer to the appropriate technical staff for resolution when needed. Electronically documents activities. Supports and maintains effective relationships with users.

Responsibilities

Provides and documents day-to-day technical support to employees for network infrastructure and internal desktop systems including software, hardware, data, voice, and related peripherals.

• Install, configure, and troubleshoot desktop systems, workstations, peripherals, voice / mobile devices, and network issues in a heterogeneous environment.
• Consults with higher-level analysts to resolve technical problems and ensure customer satisfaction.
• Exhibit excellence in customer service through appropriate attitude and timely interaction with all physicians, patients and staff.
• Adhere to organizational and department-specific safety, confidentiality, values, policies and standards.
• Maintain passwords, data integrity and file system security for the IT environment.
• Maintain / track movement and status of IT assets.
• Coordinate and communicate with external customers / vendors.
• Participate in assigned IT projects and / or lead small scale projects.
• Participate in technical training to upgrade skills to maintain changing technology / business requirements.
• Perform related duties as assigned.
• Participate in rotating on-call schedule with team members.

Requirements and skills

The requirements listed below are representative of the knowledge, skills, and / or abilities required :

Education and Experience Requirements