CUSTOMER SERVICE REPRESENTATIVE 2

CUSTOMER SERVICE REPRESENTATIVE 2

Job No : 531753

Work Type : Full-time

Location : KINGMAN

Categories : Administrative Support / Customer Service, Fish / Game / Wildlife

GAME AND FISH DEPT

Delivering results that matter by providing best in class support services.

Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we're all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona's wildlife and wild places, the outdoors is open for all.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

CUSTOMER SERVICE REPRESENTATIVE 2

Job Location :

Address : 5325 N. STOCKTON HILL RD, KINGMAN, ARIZONA 86409

Posting Details :

Hiring Hourly Rate : $18.70

Grade : 15

Closing Date : 03 / 02 / 2025

Job Summary :

The Department's Region 3 (Kingman) Office is seeking to fill its Customer Service Representative II position to provide over the counter services to the public and provide wide variety assistance with excellent customer service.

Job Duties :

• Over the counter assistance will include issuing licenses, tags, and stamps in a timely and accurate manner in accordance with A.R.S. Title 17 and Game and Fish Commission rules
• Provides assistance in registering watercraft and inspects watercraft for compliance with Federal requirements
• Enters data into database, collects fees and enters transactions into a PC cash register (including cash security)
• Prepares daily reconciliation reports and balances it against daily receipts and PC cash register reports
• Responds to public inquiries through mail, in person, through the internet and over telephone, regarding complex watercraft registration requirements and procedures, State, Federal and Department policies and procedures, and urban wildlife nuisances
• Accepts injured wildlife (when necessary) and coordinates transport to rehabilitator or veterinarian
• Performs administrative functions to include preparing correspondence and brochures, scheduling staff travel, note taking and purchasing
• Performs other duties as assigned.

Knowledge, Skills & Abilities (KSAs) :

The candidate must have knowledge of Game and Fish Commission rules and orders; A.R.S. Title 5, Title 17, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; hull identification and safety equipment; terminology of watercraft structures and equipment; cash handling and reconciliation; procurement. Candidates must have skill in cash handling, active listening, problem solving, organization; multitasking; oral and written communication, customer service, grammar usage, 10-key and use of basic office equipment.

Pre-Employment Requirements :

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program.

Benefits :

The Arizona Department of Administration offers a comprehensive benefits package to include :

Sick leave

Vacation with 10 paid holidays per year

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).

Health and dental insurance

Retirement plan

Life insurance and long-term disability insurance

Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Contact Us :

If you have any questions please feel free to contact Amy Lacy at alacy@azgfd.gov for assistance.

The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer.

Advertised : 10 Feb 2025 US Mountain Standard Time

Applications close : 02 Mar 2025 US Mountain Standard Time

Salary : $19