PROGRAM ADMINISTRATOR 1

DEPARTMENT OF CHILD SAFETY

The Arizona Department of child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

Health Plan Policy and Communications Administrator

Job Location:

PROGRAM ADMINISTRATOR 1

3003 N Central Ave Phoenix, AZ 85012

Posting Details

Salary: $36.4903 HRLY/$75,899.8240 Salary

Grade: 22

Closing Date: April 12, 2025

Job Summary

This position manages the development and maintenance of the Department of Child Safety Comprehensive Health Plan (DCS CHP)'s policies and protocols; serves as the DCS Comprehensive Health Plan (CHP) Communications Administrator and leads health program strategic initiatives, legislative responses and training efforts.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties

• Serve in the health plan key staff role of Communications Administrator as required by AHCCCS. Serve as Communications Liaison to DCS CHP's subcontracted Managed Care Organization (MCO) to oversee health plan communications including member and provider information material and ensure alignment with DCS policies. Lead health care promotion activities in collaboration with other DCS divisions, state agencies and community partners. Develop publications and use other marketing tools to target populations (i.e. DCS Specialists, foster caregivers) that need additional information and/or assistance in order to assist members and meet health service performance goals. Develop health plan communications policies and protocols in alignment with Medicaid rules, ADA, language services requirements for those with Limited English Proficiency (LEP) and DCS policies.
• Manage DCS CHP's contributions to DCS' strategic plan and participate in federal strategic planning processes including the development and writing of the federal five year plan, health oversight plan, annual updates and other child welfare related reports.
• Lead DCS CHP Policy Committee organization; and with other health plan leadership, participate in the development, writing and implementation of healthcare strategies, policies in alignment with Medicaid requirements, and procedures to improve programs and address identified issues through, but not limited to, annual plans, workplans and evaluations. Serve as the CHP Leadership health plan liaison to DCS Learning and Development (L&D) for DCS CHP contributions to DCS training as well as development of DCS CHP specific training.
• Serve as DCS CHP liaison to the contracted MCO and provider community related promoting healthcare services for DCS CHP children, youth and caregivers. Participate on various DCS and health plan committees especially those where policy, training and communications subjects are an integral part of the activities.
• Lead health plan legislative activities, requests for information responses and tracking, and other projects as assigned by DCS CHP Assistant Director.
• Other duties as assigned as related to the position.
  
  

Knowledge Of

Knowledge, Skills & Abilities (KSAs):

• Healthcare service delivery to children in youth in DCS care
• Managed Care Organization and delivery systems and state government management practices
• Principles of quality, performance improvement and driving organizational changes
• Leadership and organizational principles
• Oversight, monitoring and regulatory methodologies
• Federal and State laws, regulations, and policies pertaining to health care and child welfare
  
  

Skills In

• Organization and workload prioritization
• Effective verbal and written communication
• Adaptability
• Critical thinking and problem solving
  
  

Ability To

• Meet deadlines
• Lead a project team including cross functional departments
• Plan, analyze, and coordinate activities
• Manage detailed, complex concepts and problems and make rapid, sound decisions
• Implement strategic initiatives for Quality Management
• Effectively communicate to internal and external groups
• Navigate Information Systems
• Remain up-to-date on quality criteria and AHCCCS policies/procedures
• Represent DCS within the community and State regarding health issues for children/youth in foster care
• Travel for State business
  
  

Selective Preference(s)

N/A

Pre-Employment Requirements

The ability to secure and maintain clearance from the DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
  
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.