What are the responsibilities and job description for the CHILD SUPPORT SERVICES OFFICER 3 - UNIT LEAD position at Arizona Department of Economic Security?

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision : A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CHILD SUPPORT SERVICES OFFICER 3 - UNIT LEAD

Job Location : Division of Child Support Services (DCSS)

Location is based upon applicant's home address to closest client facing office Posting Details : Salary : $41,778.16 - $46,778.16

Grade : 19

Closing Date : January 23, 2025 Job Summary :

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Officer 3 (Program Project Specialist 2). This position is responsible for functioning as unit lead for a group of employees in the application of Child Support Program rules, regulations, policies and procedures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties :

Essential Duties and Responsibilities include but are not limited to :

Provide training and coaching to Child Support Officers.
Troubleshoot difficult and complex cases.
Carry a small caseload.
Under limited supervision, may oversee and provide team assignments.
Assist with annual compliance reviews.
Provide outreach, training and technical assistance as needed.
Participates and performs related work as required.

Knowledge, Skills & Abilities (KSAs) :

Knowledge in :

Strong understanding of leadership principles and practices.

Child Support case management.

Office practices, rules and policies governing confidential information and privacy.

Skills in :

Excellent communication (both oral and written); presenting information in both 1 : 1 and group settings.

Team building tools and techniques.

Experience maintaining and organizing a caseload.

Proficient in analyzing data and accurately updating automated information and case management systems.

Interviewing techniques to obtain information.

Experience collecting or recovering expenses, repayment, fees or obligations.

Ability to :

Determine the appropriate Child Support Program actions needed; improve performance.

Multi-task and thrive in a fast-paced, performance driven environment.

Meet performance measures and data reliability goals.

Establish and maintain effective working relationships with staff members and leadership while maintaining a high level of diplomacy, confidentiality, neutrality, and professionalism.

Selective Preference(s) :

The ideal candidate for this position will have :

Skills in leadership; case management; investigative research and analytical ability; court order interpretation.

Pre-Employment Requirements :

This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply : Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

The Arizona Department of Economic Security offers a comprehensive benefits package to include :

Affordable medical, dental, life, and short-term disability insurance plans

Participation in the Arizona State Retirement System (ASRS) and long-term disability plans

10 paid holidays per year

Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).

Sick time accrued at 3.70 hours bi-weekly

Deferred compensation plan

Wellness plans

Tuition Reimbursement

Stipend Opportunities

Infant at Work Program

Rideshare and Public Transit Subsidy

Career Advancement & Employee Development Opportunities

Flexible schedules to create a work / life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement :

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us :

For questions about this career opportunity, please contact Devon Pichon at (602) 743-1490 or dpichon@azdes.gov.

The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Salary : $41,778 - $46,778

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