What are the responsibilities and job description for the IT VENDOR MANAGEMENT ANALYST II position at Arizona Department of Economic Security?

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision : A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

IT VENDOR MANAGEMENT ANALYST II

Job Location : Division of Technology Services (DTS)

1400 West Washington Street, Phoenix, Arizona 85007

www.azdes.gov Posting Details : Salary : $60,000 - $67,100

Grade : 23

Closing Date : March 13, 2025 Job Summary :

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come Join the DES Team!

The Department of Economic Security, Division of Technology Services is seeking an experienced and highly motivated individual to join our team as a Business Specialist (IT Vendor Management Analyst II). IT Vendor Management Analyst II provides efficient and cost-effective management services to ensure consistency and transparency in the delivery of vendor products and services. This role proactively manages IT vendor relationships, contracts, performance, and software assets to optimize costs, ensure compliance, and enhance operational efficiency. Resolving vendor-related issues regarding quality, service delivery, markup changes, and contractual obligations. Collaborating with internal stakeholders and external vendors. Additionally, the role is responsible for maintaining an accurate and comprehensive inventory of software assets & cloud resources to ensure proper usage and compliance, tracking license utilization data, and overseeing the audit preparation process.

This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties :

Essential Responsibilities include but are not limited to :

IT Vendor Management (ITVM) : Assist in managing vendor relationships, coordinating vendor communications, and organizing vendor-related meetings and events. Conduct basic reporting and analysis for ITVM management. Assist with negotiations on non-legal items, such as Statements of Work (SOWs), service levels, and pricing.
Contract Management : Gain familiarity with Statements of Work (SOWs) and IT procurement processes. Assist with contract negotiations by gathering necessary information and coordinating with procurement personnel. Track key contract dates, terms, and potential business impacts, ensuring stakeholders stay informed.
IT Software Asset Management (SAM) : Assist in tracking the product lifecycle for assigned software assets. Help identify software usage patterns, potential cost savings, and compliance requirements. Support management in evaluating business needs for technical support, upgrades, and asset replacements.
Vendor Performance : Monitor vendor performance by following established tracking processes. Assist in organizing performance evaluations and gathering vendor performance data. Help identify vendor issues and coordinate corrective actions. Maintain vendor scorecards and assist in developing improvement plans.
Continuous Improvement : Supports the identification and development of process improvement initiatives. Utilizes metrics and problem-solving discussions to identify process improvement opportunities. Identifies opportunities for development, both personal and within other areas of responsibility as assigned, according to the targets in MAP.

Knowledge, Skills & Abilities (KSAs) :

Knowledge of :

IT products and Services (i.e. Software, SaaS, Hardware (Desktop, Data Center, Cloud Infrastructure, Telecom, IT Services)

Knowledge and understanding of principles, concepts and practices of procurement and purchasing laws, regulations, rules, policies and procedures.

Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction

IT products, principles, and procedures in the management of complex technical projects

Applicable program rules, regulations, policies and procedures, systems and relevant statutes

Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Skill in :

Group facilitation, public speaking, and presentation skills.

Contract negotiations, organizing, managing, coordinating, and evaluating complex procurement actions.

Applying state procurement processes, regulations and ensuring compliance with them.

Strong customer service skills.

Proficient level in Google Workspace products such as Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms, and Meet.

Proficient level in Microsoft products such as Word, Excel, PowerPoint, Visio, and OneNote.

Developing performance and productivity standards, principles and practices of effective public administration.

Skill in designing statistical reports, analysis spreadsheets, report summaries.

Writing and composition of complex issues and ideas.

Problem resolution techniques.

Ability to :

Communicate effectively in written and verbal formats including summarizing data, presenting results.

Ability to detect errors, anticipates and eliminate errors and maintain a smooth work flow.

Ability to prepare comprehensive management reports and the ability to write and publish IT informational documents and status updates.

Ability to multi-task, analyze, and assess problems and issues, suggest and implement solutions, and have the flexibility to change direction on a project should the need arise.

Prepare comprehensive reports and the ability to write and publish IT informational documents and status updates.

Ability to work independently with time-driven deadlines

Ability to lead and facilitate stakeholder meetings

Ability to model high work ethic and high-performance standards.

Selective Preference(s) :

The ideal candidate for this position will have :

Bachelor's degree preferred with a concentration in business management, vendor management, finance, supply chain management or other business-related degree and two years of IT service experience. In lieu of business degree 3 years of experience.

Pre-Employment Requirements :

Employee shall obtain and maintain a valid Level One fingerprint clearance card issued pursuant to S.B.1164.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Benefits :

The Arizona Department of Economic Security offers a comprehensive benefits package to include :

Affordable medical, dental, life, and short-term disability insurance plans

Participation in the Arizona State Retirement System (ASRS) and long-term disability plans

10 paid holidays per year

Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).

Sick time accrued at 3.70 hours bi-weekly

Deferred compensation plan

Wellness plans

Tuition Reimbursement

Stipend Opportunities

Infant at Work Program

Rideshare and Public Transit Subsidy

Career Advancement & Employee Development Opportunities

Flexible schedules to create a work / life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement :

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us :

For questions about this career opportunity, please contact Benson Walker at (480) 318-4150 or email Bensonwalker@azdes.gov.

The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 318-4150. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Salary : $60,000 - $67,100

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