What are the responsibilities and job description for the Front Office Manager position at Arizona Dynamics Gymnastics?
This is NOT your typical quiet office front desk. It’s a hands-on role where you are interacting directly with families, their children, coaches and a small front desk staff. It can be noisy with the action coming in waves. You will be asked to do some Human Resource functions such as hiring, training, and providing corrective feedback. We need you to be the core of our Front Desk and help build a culture of enthusiasm for what we do. You will keep things organized, maintain high standards and help us to grow the business. Arizona Dynamics Gymnastics is a family owned and operated business offering programs for children of all ages, experience levels and abilities. We have a wide variety of class options for both the competitive and non-competitive athlete. We are seeking a Front Office Lead who can ensure a great experience for new families looking to become members as well as for our current members
Your primary schedule will be Monday 1:00 - 8:45 pm. Mon. - Thur. Saturday 8:00 - 2:30 pm. This is a Full Time hourly position (36 - 40 hours) that may require an occasional adjustment in any given week to ensure coverage for the desk or potentially one of the weekend events or activities.
Eventually we will ask you to manage our birthday parties. This involves booking and scheduling our events staff who will host them. Birthday Parties happen on Saturdays and Sundays.
Responsibilities
- Welcome customers and assist them with class enrollments, changes and various requests in person, online, and over the phone.
- Ensure all front desk associates are suggesting additional classes, camps, or events when appropriate.
- Lead and train staff and ensure they are accurate and efficient along with providing information about the classes, tuition, and payment schedules.
- Ensure facilities are well maintained and cleaning standards are met.
- Develop strong relationship with coaches to ensure smooth operations and to work as a team to solve problems.
- Interact and communicate effectively with upper management to ensure all programs, events, and camps are supported and executed effectively.
- Some event planning may be requested or other supporting administrative duties for various gym activities, parties, and camps.
Skills
- Leadership - Ability to train and hold people accountable.
- Friendly, personable, confident, outgoing, and positive energy
- Excellent communication and organizational skills
- Comfortable with a computer keyboard; able to toggle between screens or tabs, use drop-down boxes, and able to learn new software apps
- Solid math skills to handle pro-ration of monthly tuition fees
- Retail managers welcome to apply
- Some HR experience to include interviewing, corrective feedback, and coaching
- A background in sports is recommended. Gymnastics is a plus!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- Associate (Required)
Work Location: In person
Salary : $18 - $22
