Network Analyst

Summary of Position :

The Information Technology Network Analyst is responsible for information technology issues, products and services. The position provides support for all hardware, software and networking equipment.

Essential Functions :

Property Support

• Maintain daily checks with backups at all properties.
• Identifies and implements solutions to user challenges and concerns associated with the use of computers.
• Installs new hardware and software as needed and directed.
• Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications.

Operations

• Maintains WSUS and ensures all computers have the most current updates
• Ensures proper controls are in place to safeguard systems and data
• Monitor network and hardware performance.
• Maintain current updates of all workstation’s A / V solution.
• Work with Senior Systems Engineer to maintain firmware updates of network equipment
• Maintains daily backup of all software for disaster recovery.

Supportive Functions :

• In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the allotment of time performing each function to be solely determined by the supervisor based upon particular requirements.
• Assist with other areas of IT, including assistance with remote sites.
• Assist the Senior Systems Engineer in projects.
• Diagram infrastructure for phone and Data.
• Support Camera systems for Security.
• FIO champions, “Figure It Out” environment.

Qualifications :

Education :   AS in Computer Science or comparable technical certification or experience, that provides the required knowledge, skills and abilities.

Experience : Minimum of one year in a related position requiring hands on experience with computers and systems. Hotel IT experience is necessary for working with Groups and Guests for IT.

Certificates or Licenses : A , Network preferred but not required

Knowledge, Skills, and Abilities :

• Superb time and project management skills.
• Excellent verbal and written communication skills.
• PCI compliance and contingency plan professional.
• Knowledge of Microsoft operating systems.
• Knowledge of networking and systems integration.
• Familiarity with Microsoft Office, MS Exchange / Outlook and Internet Explorer.
• Ability to memorize and perform Resort Standards, AAA diamond standards, and Mystery shopper standards.

Personal Characteristics :

• Behaves ethically.
• Communicates effectively : Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
• Professional Appearance : Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).
• Outgoing and positive attitude.