Dispatcher

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)

Dispatcher

The Arizona Humane Society is looking for a dedicated Dispatcher to join our dedicated Field team at our South Mountain Campus. If you are a talented professional who is passionate about executing excellent customer service to our community members, please continue to read more now.

Department: Field Operations

Location: South Mountain Campus

Status: FT

FLSA: Nonexempt

Schedule: Days including weekends

Reports To: Field Operations Supervisor and Manager

Supervises: N/A

Paws Up For Great Benefits!

• Competitive salary
• Medical, Dental and Vision Plans
• Health Savings Account and Flex Spending Account options
• Free Employee Assistance Program
• Free Life Insurance, Short Term and Long-Term Disability
• 401(k) with employer contribution
• Generous PTO program
• Up to 8 paid holidays per year
• Continuing education, including employer Fear Free Certification
• Discounts on veterinary services
• Discounted bus and light rail passes
• Employee Wellness Plans and Activities
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!

A Day in the Life:

As a Dispatcher you will be responsible for quickly and efficiently responding to incoming telephone calls in a compassionate, empathetic and professional manner in order to provide a consistent, positive and excellent experience every time. You will dispatch animal ambulance, rescue, and investigation calls. Assign calls to officers while monitoring their location and safety. Answer inquiries and provide information to callers, refer callers to appropriate alternative agencies.

Job Requirements:

• High school diploma OR GED
• Dispatch or call center experience preferred.
• Must possess excellent public relations and customer service skills.
• Must be 21 years old.
• Knowledge of map reading and directions.
• Receive and log ambulance, rescue, and investigation calls from the public and other agencies. Record and input into the computer system.
• Provide outstanding customer service to both external and internal customers, maintaining a positive and professional attitude despite high stress and emotional calls.
• Dispatch ambulance and investigation calls to officers. Monitor their location and safety while on scene.
• Acknowledge and respond to all two-way radio transmissions.
• Answer all incoming calls promptly; refer direct calls not pertaining to Field Operations to the appropriate AHS department or alternative agency.
• Facilitate the return of seized animals to their owners when appropriate.

Work Environment / Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. There may be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air conditioned and heated office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other:

All Field positions are designated as safety sensitive; misdemeanor and felony charges and/ or convictions, inability to pass driving background, or failure to pass background or drug screening may disqualify candidates from the position.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check required.

Ready to Join our team and make a difference every day?

Already an AHS employee? Internal applicants click internal interest form to apply

External applicants please apply with our quick 3 minute job application.

Pre-employment background check is required.