What are the responsibilities and job description for the TELEPHONE TRIAGE LPN position at Arizona Oncology Associates?
Overview :
Facing cancer takes great strength and courage. It also takes an exceptional team of caregivers using the most advanced cancer treatment options, clinical trials, and research protocols.
We are looking for a Telephone Triage - Licensed Practical Nurse that focuses on bringing understanding and peace to patients and their families during what may seem like a confusing and challenging time.
About Us :
Our mission is to increase access to and advance the delivery of high-quality cancer care in America. As part of US Oncology, one of the nation's largest health care services networks dedicated exclusively to cancer treatment and research, we can quickly bring the latest advances in cancer care to our patients. Most importantly, we understand the special needs of cancer patients, and are devoted to caring for the whole person, not just the disease.
Our physicians and staff treat patients in over 18 locations throughout the state including Flagstaff, Goodyear, Green Valley, Phoenix, Prescott Valley, Scottsdale, and Tucson.
Arizona Oncology has been recognized as one of the Top 100 Places to Work in Arizona!
Benefits :
We offer competitive pay and a comprehensive benefit package that includes, 401K Profit Sharing Plan, Critical Care Insurance, Dental Insurance, Health Spending Account, Legal Insurance, Long-Term Care, Medical Insurance, Paid Time Off Plan, Short and Long-Term Disability, Tuition Reimbursement, and Vision Insurance.
To make a difference in someones life, you dont have to be brilliant, rich, beautiful or perfect. You just have to care.
Responsibilities :
In your job, you will have the ability to make a difference in a patients journey by :
- Address patient calls, portal messages, and respond to emails in a timely and professional manner.
- Ask open-ended questions while utilizing computerized algorithms / pathways to assist in the assessment of the patients symptoms and / or side effects with focus on addressing swiftly and appropriately.
- Determine if emergency care is needed collaborate with physicians via electronic, face to face or telephone communication to discuss patient care needs that are not able to be independently addressed using standard orders or practice protocols.
- Manage symptoms to prevent unnecessary emergency department and hospital utilization.
- Collaborate and partner with providers if the patient is able to be seen in an outpatient clinic setting to address symptoms.
- Document all conversations with patients to ensure an accurate and comprehensive medical record.
- Provide clear and concise instruction and education to patients over the phone providing educational documents as needed.
- Phone in prescriptions and make other patient calls as required or directed by physicians.
- Maintain patient files, records, and other information.
Qualifications :
Minimum Qualifications :
What You Bring to the Team :
The safety of our patients and staff is our top priority. Masks may be requested in all Arizona Oncology facilities regardless of vaccination status. COVID vaccination is recommended.
