What are the responsibilities and job description for the Business Operations Analyst | Construction Program Management position at Arizona Public Service?
Date: Apr 24, 2025
Location: PHOENIX, AZ, US, 85021-1807
Company: APS
Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.
Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Summary
The Business Operations Analyst supports the effective functioning of APS Operations Business Systems and Operations through coordination, analysis, and system maintenance. Under general supervision, the role involves assisting in the planning, development, administration, and communication of various business unit projects and initiatives. The individual serves as an analytical specialist, focusing on reporting, data analytics, and process improvement.
Responsibilities include generating and maintaining reports with statistical summaries, supporting standardized reporting protocols to ensure data integrity, and documenting business processes through research and benchmarking. The position collaborates with internal departments to identify and implement technology-based solutions that enhance operational efficiency. It may lead smaller-scale projects and act as a liaison between business units and IT for system enhancements. For cross-functional initiatives, the role may work alongside senior team members on projects of moderate complexity and scope.
This role requires a foundational understanding of business operations, systems, and processes, with a focus on improving performance through data-driven decision-making and technology integration.
Minimum Requirements
- BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business, information technology or a related area.
- An additional two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained. General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems. Ability to identify process improvement opportunities and tie functional needs to technology solutions. Some project/team experience and ability to prioritize work. Demonstrated analytical ability to review and analyze data, identify issues, see relationships and patterns and recommend solutions. Experience participating in projects and identifying and resolving issues is preferred.
- Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
- Basic knowledge of emerging practices and technologies used within the area.
- Demonstrated communication skills, both verbal and written. Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations. Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas.
Major Accountabilities
1) With general direction, participates in the development analysis, planning, administration, and communication of a broad range of business unit projects, processes, and practices. With general direction provides operational support for business unit business systems including, but not limited to, researching and resolving problems.
2) Researches and analyzes routine to moderate business/operations problems within the business unit. Interfaces with IT, Systems Analysts, or vendor to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.
3) With general direction, participates in the analysis and recommendation of new business processes, which may include new systems and/or enhancements to existing systems. Ability to gather and write routine to complex requirements based on business needs.
4) Works within areas of responsibility on process improvement initiatives and gap identification. Analyzes work process design, workflow, and technology solutions to streamline, automate, or improve processes.
5) With broad direction, participates in the development of effective business cases using sound cost/benefit analysis.
6) Maintains and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.
7) Participates in project team assignments as a subject matter expert. May coordinate activities within the functional business areas. Participates in business needs analysis, planning, implementation, and communication to work process.
8) Maintains documentation of processes, guidelines, tools, and training aids required to support business unit.
9) May monitor and track business goals, activities, performance monitoring, and issues related to assigned unit to keep management apprised of business unit activities.
10) Actively seeks knowledge and understanding of business/technical environment, priorities, procedures, and processes. Keeps apprised of current and emerging trends for business unit.
11) Conducts research, performs data analysis, and reports findings through formal presentations.
12) May be responsible for managing access and security for business unit systems, including associated documentation. Responsible for ensuring appropriate data security controls, process, and system documentation.
Export Compliance / EEO Statement
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.
Onsite: Requires work to be performed in the field and/or at an APS facility. Depending on the responsibilities of the role, this may include, but is not limited to, working at a power plant, job site, or in the community.
- Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
- Role types are subject to change based on business need.
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