What are the responsibilities and job description for the Customer Service Specialist- IT Support Technician position at Arizona State University?
Department Statement :
Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation.
ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers, and staff. Our work emphasizes autonomy, flexibility, and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.
Why join us?
Mission oriented. Everything we do is to advance ASU's chartermeasuring who we include and how they succeed. We are staunch champions of learner success and put people first.
Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
Culture forward. We embrace a Positive Core culture : Belonging, Relational, Authentic, Visionary and Empowered.
Scale of impact. Our work changes the world. With 180k learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.
Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.
Job Profile :
IT Helpdesk Coordinator 2 Non-Exempt
Job Family : IT Support Services
Time Type : Full time
Max Pay - Depends on experience :
20.00 USD Hourly
Job Description :
Pay Rate : $20.00 per hour
The Enterprise Technology (ET) Experience Center is seeking a Customer Service Specialist, IT Support Technician. The primary duty of this position is to provide endpoint support to faculty, staff, and students by utilizing hardware and software.
As with everyone on the ET team, this role has core responsibilities that include an intentional focus on inclusion and belonging, culture, and communications. With an increased emphasis on authenticity and compassion, this position strives to embody and advance our culture.
What's in it for you :
Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes : (Click here to explore options.)
- Opportunity to obtain Certifications in Business Analytics, Cybersecurity, Google IT, and Data Analytics
- ASU Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
- Low-cost health, dental, vision, and life insurance benefits are available on day one.
- Retirement program is designed to promote long-term savings and provide income upon retirement.
- Paid time for volunteer and professional development.
- Wellness program for preventative health education and screenings.
- Disability and leave program for income protection.
- Employee assistance for free and confidential behavioral health services.
The Experience Center Customer Service Specialist positions operate in a full-service, 24-hour environment. As such, work schedules vary depending on vacancies and operational needs. Specific shift availability will be discussed during interviews and finalized during the hiring process. Overnight shifts include additional hourly compensation beyond the entry pay range.
Flexible work options may be available after successfully completing the initial 90- day training period.
Essential Duties :
Desired Qualifications :
Working Environment :
Minimum Qualifications :
High School Diploma and two-years (2) experience appropriate to the area of assignment / field; OR, Any equivalent combination of experience and / or training from which comparable knowledge, skills and abilities have been achieved.
Driving Requirement :
Driving is not required for this position.
Location : Campus : Tempe
Funding : No Federal Funding
Instructions to Apply
Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO :
https : / / www.myworkday.com / asu / d / inst / 1$9925 / 9925$650.htmld
To be considered, your application must include all of the following attachments :
Note : Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.
Please include all employment information in month / year format (e.g., 6 / 88 to 8 / 94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE : GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.
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Apply before midnight Arizona time :
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https : / / wellness.asu.edu / explore-wellness / body / alcohol-and-drugs / tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https : / / www.asu.edu / police / PDFs / ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https : / / cfo.asu.edu / az-resources.
Employment Verification Statement
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement
This position is considered safety / security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Salary : $20
