Director, Digital Collaboration

Department Statement :

Join the team that sparks human-centered innovation!

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU's chartermeasuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture : Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact. Our work changes the world. With 200k learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Job Profile : IT Support Manager 3

Job Family : IT Support Services

Time Type : Full time

Max Pay - Depends on experience :

135,000.00 USD Annual

Job Description :

Can you see yourself transforming the way an organization operates by streamlining processes and driving efficiency at scale? What about improving workflows for nearly 30,000 employees, empowering them to better serve the needs of almost 200,000 students? If so, consider joining Enterprise Technology as the Director of Digital Collaboration at Arizona State University. We're seeking an innovative and strategic leader with deep IT Service Management (ITSM ) expertise and a passion for continuous improvement to lead our Digital Collaboration team. In this role, you'll oversee a team supporting platforms like ServiceNow, Atlassian, and other enterprise solutions, shaping the future of how we collaborate and deliver exceptional service.

With an increased emphasis on authenticity and compassion, this position strives to embody and advance our culture.

Salary :

88,700 - $135,000; Depends on Experience

Essential Duties :

• Supervise and manage the overall development and activities of assigned staff.
• Direct and participate in the overall development, administration, and evaluation of assigned technology processes and procedures.
• Develop and execute a vision for digital collaboration platforms, aligning with organizational goals and strategic priorities.
• Drive the adoption of enterprise collaboration tools to enhance productivity and efficiency across the university.
• Participate in formulation of annual budget and controls ongoing operating budget.
• Oversee the administration, configuration, and optimization of platforms such as ServiceNow, Atlassian Suite (Jira, Confluence, etc.), and other enterprise collaboration tools.
• Conduct direct liaison with university IT staff regarding ongoing operation, application and existing resources.
• Lead, mentor, and manage a team of IT professionals, fostering a culture of innovation, accountability, and professional growth..
• Administer the implementation of projects, and the application of policies.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET / ASU events and programs.

Desired Qualifications :

Working Environment :

Minimum Qualifications :

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment / field including two (2) years managerial experience; OR, Any equivalent combination of experience and / or training from which comparable knowledge, skills and abilities have been achieved.

Driving Requirement :

Driving is not required for this position.

Location : Campus : Tempe

Funding : No Federal Funding

Instructions to Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO :

https : / / www.myworkday.com / asu / d / inst / 1$9925 / 9925$2441.htmld

To be considered, your application must include all of the following attachments :

Note : Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month / year format (e.g., 6 / 88 to 8 / 94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE : GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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Apply before midnight Arizona time :

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https : / / wellness.asu.edu / explore-wellness / body / alcohol-and-drugs / tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https : / / www.asu.edu / police / PDFs / ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https : / / cfo.asu.edu / az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety / security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Salary : $88,700 - $135,000