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Public Services Coordinator

Arizona State University
Tempe, AZ Full Time
POSTED ON 2/9/2025
AVAILABLE BEFORE 5/5/2025

Department Statement :

The ASU Library is a center of learning, exploration and discovery. With eight locations embedded in Arizona and at ASU California Center Grand, the library plays a vital role in expanding knowledge, cultivating community and inspiring innovation at ASU and in our communities. Students and faculty can access millions of information resources, world-class collections, outstanding study spaces, advanced data centers and creative maker services. As supporters of student success, the library is a critical partner in realizing the New American University's mission of access, excellence and impact. ASU Library empowers people to unlock their potential, express themselves and learn to thrive. For more information or to find library locations, visit lib.asu.edu.

Job Profile : Library Assistant 3

Job Family : Library Services

Time Type : Full time

Max Pay - Depends on experience :

44,100.00 USD Annual

Job Description :

The Hayden Library on the ASU Tempe campus seeks a Public Services Coordinator to provide excellent information and circulation assistance, interpret library policies and procedures, and support student success during the 2nd Shift.

This position manages Hayden Library during the Evening from 3 : 30 p.m. to 12 : 30 a.m., supervising service points and building activities, including security and maintenance issues. In addition, this position performs Closing duties, following established practices. This position reports to the Public Services Supervisor for 2nd Shift.

Salary Range : $44,100.00-$46,000.00

Essential Duties :

Provide excellent customer service.

  • Provide circulation services, including check-out / check-in, loan policy, holds, billing policies.
  • Provide intermediate subject-based reference, information and referral services to users, combining a wide range of library and information sources in a variety of formats.
  • Display knowledge and understanding of all ASU Library services, including current initiatives such as map and geospatial services, maker services and data visualization.
  • May provide virtual informational services via "Ask a Librarian" chat / triage email.
  • Resolve and answer advanced requests, and interpret ASU Library / University policy for library users.
  • Provide basic troubleshooting of computer and printing needs.
  • Provide directional assistance for the Library and campus.

Carry out fulfillment duties, including but not limited to :

  • Process resource requests (e.g. holds, recalls).
  • Monitor materials on hold for library users.
  • Process Home Delivery requests.
  • Run and process system-generated material status lists.
  • Assist / Manage Hayden Library for the 2nd Shift on Sundays and Mondays if Supervisor is absent.

  • Supervise service points and building activities, including security and maintenance issues.
  • Supervise Staff and Student Workers i.e. Scheduling and assigning tasks.

  • Resolve conflicts and address emergencies, refer to manager or ASU Police as appropriate.
  • Perform closing duties, following established practices.
  • Desired Qualifications :

  • Bachelor's degree
  • 2 years of prior customer service experience
  • Demonstrate familiarity with Library usage, practices, and systems.
  • Ability to use Microsoft Office Suite, Google Drive applications, employee communication software (e.g. Slack, Zoom).
  • Ability to supervise, coach, evaluate employees.
  • Communicate effectively - in writing, verbally, and visually.
  • Demonstrates customer service principles, methods and practices.
  • Demonstrates understanding of the concepts of equity, diversity, and inclusion.
  • Demonstrates understanding of the concepts of sustainable practices.
  • Working Environment :

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting and / or standing.
  • Exposure to dust and other airborne materials.
  • Utilize computer, phone, and various technologies (Google Workspace, Microsoft Office Suite, Slack ,Zoom, etc.), office equipment (copier, printer, scanner, etc.).
  • May oversee various projects within the library involving handling, sorting, shelving or relocation of physical materials. Responsible for oversight of building security, maintenance issues, and compliance with university policy in absence of direct supervisor.
  • May work alternate hours, including nights and / or weekends, as needed.
  • Add additional if needed :

  • Work Schedule :
  • Fall / Spring : Sunday - Thursday 3 : 30 p.m. to 12 : 30 a.m.
  • Summer : Sunday - Thursday 1 : 30 p.m. to 10 : 30 p.m.
  • Intersession : Monday-Thursday 10 : 30 a.m.7 : 30 p.m. Friday 8 : 30 a.m. to 5 : 30 p.m.
  • Some flexibility may be occasionally needed to assist with weekend hours
  • Minimum Qualifications :

    High School Diploma and three years (3) experience appropriate to the area of assignment / field; OR, Any equivalent combination of experience and / or training from which comparable knowledge, skills and abilities have been achieved.

    Driving Requirement :

    Driving is not required for this position.

    Location : Campus : Tempe

    Funding : No Federal Funding

    Instructions to Apply

    Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO :

    https : / / www.myworkday.com / asu / d / inst / 1$9925 / 9925$2151.htmld

    To be considered, your application must include all of the following attachments :

  • Cover letter
  • Resume / CV
  • Note : Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

    Please include all employment information in month / year format (e.g., 6 / 88 to 8 / 94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE : GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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    Apply before midnight Arizona time :

    ASU Statement

    Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

    ASU is a tobacco-free university. For details visit https : / / wellness.asu.edu / explore-wellness / body / alcohol-and-drugs / tobacco

    Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

    Notice of Availability of the ASU Annual Security and Fire Safety Report

    In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https : / / www.asu.edu / police / PDFs / ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

    Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https : / / cfo.asu.edu / az-resources.

    Employment Verification Statement

    ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

    Background Check Statement

    ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

    Fingerprint Check Statement

    A fingerprint check is not required for this position.

    Salary : $44,100 - $46,000

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