Deputy Infrastructure Operations Manager II (Job 2811)

JOB TITLE:

Deputy Infrastructure Operations Manager II

JOB #:

2811

DIVISION:

Information Technology

HIRING SALARY:

DOE

CLOSING DATE:

All positions are open until filled.

EMPLOYEE REFERRAL PROGRAM:
This position is eligible for an employee referral incentive payment of $1,000.00 (conditions apply).

POSITION SUMMARY:
If you are a hands-on leader with a passion for information technology who is ready to take on a pivotal role in a dynamic organization, the Deputy Infrastructure Operations Manager II position could be the ideal next step in your career. This role offers the opportunity to assist the Infrastructure Operations Manager in overseeing daily activities across multiple IT disciplines, including security, network, and server infrastructure to ensure all systems are operating efficiently and effectively to meet the needs of the Arizona Judiciary. With a strong background in IT operations, you will play a key role in assessing technology needs, recommending upgrades, and ensuring the seamless execution of internal projects. Lead by example and mentor the team in adapting to new challenges and opportunities.

Responsibilities include, but are not limited to:

• Task-level management oversight and leadership for the Infrastructure Operations group daily.
• Maintaining standards, policies, and operational documentation.
• Establish and maintain a partnership with the ITD’s Support and Development units.
• Maintain computer and network systems to ensure maximum availability of all systems supporting the courts.
• Work closely with the Infrastructure Operations staff to assist with technology transfers and generate operational best practices for technologies that are deployed.
• Coordinate with the Support Center on problem and incident resolution and system change processes.
• Address performance gaps or behavior concerns constructively, working with the individual to outline corrective actions and set clear expectations for improvement.
• Promote a collaborative atmosphere where differing opinions are respected, and constructive dialogue is encouraged. Your role as a mediator will be crucial in maintaining a harmonious team dynamic, ensuring that all team members feel heard and valued.

The Deputy Infrastructure Operations Manager II is a leadership role that requires both technical expertise and strong team management skills. In this role, you'll have the opportunity to make a direct impact on the efficiency and effectiveness of the Arizona Judiciary’s IT services, all while growing your career in IT leadership. If you are ready to contribute your technical skills and leadership capabilities to a mission-driven organization, this position offers an exciting and challenging opportunity to lead and innovate.

This position may be eligible for a hybrid-telework schedule once the employee has completed three (3) months of employment and has sufficiently proved their ability to perform assigned tasks.

Public Service Loan Forgiveness (PSLF) Program qualified employer.

MINIMUM REQUIREMENTS:
The successful candidate will have:

• Bachelor's degree in information technology or related field. Relevant work experience may substitute for educational requirements.
• Minimum 5 years’ experience managing computer and network systems technologies.
• Minimum 3 years’ experience managing technical staff.
• Minimum 2 years’ experience in project management.
• Ability to communicate effectively with non-technical users.

Preferred skills include:

• Governmental experience.
• Working knowledge of Microsoft Windows servers, desktops, enterprise database technology, cloud computing and storage infrastructure.
• Working knowledge of networking technologies.
• Demonstrated ability to develop staff to take on greater responsibilities.

Travel level: Negligible

SELECTION PROCESS:
Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview. Requests for a special accommodation to participate in the interview process should be made at the time you are contacted to schedule an interview. The Selection Process may include first and/or second round panel interviews. This is a Regular, Full-time, Exempt level position.

BENEFITS:

The Arizona Supreme Court, Administrative Office of the Courts offers a comprehensive benefits package to include:

• Accrued vacation pay and sick leave
• 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion.

RETIREMENT:

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer